انصبت هذه الدراسة على قياس جودة الخدمة، وبوجه خاص ماهية أبعاد جودة الخدمة التي يجري قياسها للوصول إلى مستوى جودة الخدمة. وتم التطبيق على خدمة التعليم العالي الخاص، حيث جرى اختيار عينة من طلبة جامعة خاصة لتعبئة الاستبانة الخاصة بالدراسة. وكان هناك 360استبانة تم تحليل البيانات فيها من خلال مؤشرات الإحصاء الوصفي، وتحليل الارتباط، وتحليل الانحدار المتعدد. وقد توصلت الدراسة إلى وجود علاقة ارتباط بين مستويات الرضا عن أبعاد الجودة الرئيسية الخمسة
(المعولية، الملموسية، الاستجابة، الموثوقية، التعاطف) وكذلك عن فروعها العشرة ومستوى الرضا العام عن جودة الخدمة. وإن أبعاد الجودة الأقوى تأثيرا في تشكيل مستوى الرضا العام عن جودة خدمة التعليم العالي الخاص تضم كل من: المعولية، الموثوقية، التعاطف، بينما كانت أبعاد: الملموسية، والاستجابة الأقل تأثيرا.
The aim of this research is to demonstrate the nature of the interactive relationship between the dimensions of the requirements of economic intelligence Represented by(Administrative and regulatory requirements, human requirements, and technical requirements) The strategic success of banks is represented by (Customer satisfaction, customer confidence, quality of service, growth) In three of the Iraqi banks own bank(Middle East Iraqi Investment, Al Ahli Iraqi, Gulf Commercial), The questionnaire was adopted as a tool for collecting data and information Of the sample (85) Who are they(Director of the Commissioner, M. Director Plenipotentiary, Director of Department, Director of Section, M. Section Manager, Division Officer, Unit Officer),
... Show MoreTransportation problems are considered as a type of operation research problems. In fact, they deal with scheduling transportation of goods from their source to delivery sites in the minimum cost.
Such problems can be solved by the available traditional methods, which include; North-West corner, Least cost and Vogel’s method. As well as if this transportation problem is considered as a linear program it can also be solved by using Simplex method
The goal of the present study is to compare different research methods to provide the optimal and minimum cost.
This study was applied to resolve a transportation problem related to land Transportation Company, w
... Show MoreThe aim of the research is to identify both the re-engineering of management processes and the strategic decision-making process in the research community and determine the nature of the correlation between the two variables and know the relationship between them to achieve the research goal. The researcher used a descriptive and analytical method. The research community consists of a group of professors and staff of the College of Education affiliated to the University of Mustansiriya in Baghdad, which their number were (45), the researcher has distributed the forms to all members of the sample, only (3) forms were excluded for invalidity and thus the number of forms approved in the analysis were (42) forms. The rese
... Show MoreThe evaluation and efficiency and effectiveness of account system for the department of delegation and cultural Relationships in the center of ministry of higher Education and Scientific research Considered as a very important and active subjects in the modification of accounting system in this department and to develop it and make it able to make available important and accurate information for the planning requirements and monetary and evaluation performance and to make decisions, besides to develop the performance of Iraqi Cultural departments working abroad and to render its role effective to serve the students of higher education in the progressive Countries to facility its growing in scientific and professional and technica
... Show Moreيهدف البحث إلى بيان ماهية نظام معلومات ادارة الموارد البشرية المصرفي فضلا عن التعريف بمفهوم اعادة تصميم الوظائف في المنظمات المصرفية اضافة الى تحديد اطر علاقة الارتباط والتاثير بين المتغيرين في قطاع المصارف العراقية بغية تحديد عدد من الوسائل التي يمكن ان تعتمدها الادارات المصرفية في سبيل بناء نموذج عمل متكامل يربط بين مخرجات نظم المعلومات واعتمادها في عملية اعادة تصميم علمية وممنهجة للوظائف و تبر
... Show MoreThe study of cuneiform texts is very important for finding out the ancient history of Iraq and its civilization, as well as the close relation among languages, especially Semitic, the mother language to which both Akkadian and Arabic belong, the matter that clarifies the linkage among them. The Akkadian language is among these Jazri (a Semitic branch) languages, besides Arabic. It is the most ancient one. It consisted of a lot of genuine linguistic rules derived from the mother Jazri language. Contrastive Akkadian studies approved these linguistic rules. Due to the close linkage that relates Akkadian language to its sister Arabic , as they both relate to the same family, the researcher an verbs and compared them with studied aspects and moo
... Show MoreThe banking credit has a significant role in supporting the economic development process as it is considered a financial medium between the depositors and investors through turning the money received by the bank in from of banking deposits from a person who has a monetary surplus into another person in need of this surplus . this credit contributes also in directing the economic activities toward investing project generally and strategic investing projects in special that the country lacks which is in need of optimum exploitation to the available resources. In addition , the banking credit represents the most important source of revenues that the banks gain and contribute in increasing their profitability.
هذه الرسالة هي دراسة للمتغيرات الاجتماعية الخاصة بالعائلة العراقية والمتغيرات المرتبطة بما يحصل في المجتمع واثرهما على انواع التغيرات
التصميمية الحاصلة للدور السكنية بعد انشائها. اذ يكون البحث معالجا لمشكلة عدم وضوح المعرفة الدقيقة عن نوع العلاقة بين الظواهر الاجتماعية من
جهة وظواهر التغير والتحوير الحاصلة على الدور السكنية المنشأة، عند إشغالها من قبل الأسرة وذلك في العراق عموما وبغداد على وجه الخصو
Abstract
The Research Includes Two Variables : First , Academic Accreditation with his dimensions ( Educational Context , Educational Inputs , Educational Process , Educational Outputs , Feedback ) , And The Second : Strategic Performance With His dimensions ( Financing , Satisfaction Stakeholders , Internal Processes , Learning And Growth ) , The Research Highlights On The Academic Accreditation System Which Is Considered A Major And Important Systems Can Through Which Administration Of Activities And Programs Institutions Of Higher Education , As This research aims to determine his relationship And The Extent Of Its Effect In The Strategic Performance , And It Includes The Research C
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