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jeasiq-1908
Intellectual Capital and Role in Achieving of Management of Customer Experience : A field study of the views of a sample of the leaders of Iraqi banks
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The issue of intellectual capital is a critical issue in the success and excellence of organizations, especially if it is linked to the management of customer experience, and because of the characteristic of the Iraqi environment, which affected all sectors, including the banking sector, it was important to discuss the types of intellectual capital and its relationship to the management of customer experience, especially when managers private banks, the importance of research lies in the linking of its variables to build the strategic capabilities of banks to achieve excellence and sustainability, it aims to diagnose the extent of interest in the types of intellectual capital and management of customer experience in the Iraqi banking sector.

One of the most important hypotheses from which the research started is that intellectual capital has a significant influence on the management of the customer's experience. The research community represented (33) private banks in Baghdad, where the sample of the research targeted (10) banks, represented by (120) executive director in the general administration of the researched banks and those who have them. A direct relationship with customers and participants in banking decision-making, the analytical method (quantitative) was adopted using the questionnaire as a tool for collecting data and information related to research. The appropriate statistical tools were chosen in terms of the Pearson's correlation coefficient to test the relationships between variables and the simple and multiple regression equation for impact testing by statistical programs (SPSSV.23), (AMOSV.23). The results also showed the validity of correlations and influence on the level of variables, then data analysis was performed. Diagnosing conclusions and formulating recommendations.

The most important findings of the research show that the executives of the banks of the research sample have employed the types of intellectual capital (human capital, relationship capital, structural capital) to achieve the management of the customer experience, where the results were generally higher correlation than the individual sub-dimensions.

The most important recommendations need to invest the relationship between the relationship capital (employee relationship, customer relationship) and the management of customer experience if the banks need to activate this relationship through which the customer is followed up and communicate with him and establish a good relationship and win the friendliness and trust of the customer by providing distinctive service Creating a distinctive image in the minds of customers

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Publication Date
Sun Jun 30 2019
Journal Name
Journal Of Accounting And Financial Studies ( Jafs )
الرقابة الداخلية وتأثيرها في مخاطر التأمين: بحث تطبيقي في شركة التأمين الوطنية
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Individuals resort to insurance against certain risks, in order to ward off the danger in the event of their occurrence and therefore a sense of security, so they are shifting the burden of risk that they may be subjected in their persons or their property to others by contracting with an insurance company to perform this service. To achieve this it is necessary to pay the premiums and certain amounts to the insurance company, and you are investing for their development to the ability to pay them compensation for the insured in the event of a hazard insured against. Therefore, subject to the insurance business to the supervision and control of the state, albeit to varying degrees from country to country, so as to ensure the achievement o

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Publication Date
Mon Jan 07 2013
Journal Name
Journal Of Educational And Psychological Researches
المشاركة الفاعلة لمديري الأقسام في المديريات العامة للتربية في عملية صنع القرار
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     The Decision Making Process (DMP) is considered the vital from the point of view intellectuals.  That is because of its effect on performance and the level of productivity of the workers in any organization. In the educational organization in particular, it plays a pivotal role in the technical, managerial and supervision fields.  In addition to the productivity there was a great effect on the moral of the workers in all part of the organization, self respect and the problem solving approach to all work difficulties and challenges.  All that leads to a better working environment where goals are achieved in a collaborative effort.

     According t

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Publication Date
Tue Jul 01 2008
Journal Name
Journal Of Educational And Psychological Researches
مدى وعي المرأة في قدرتها على تأثيث وتنسيق منزلها في مدينة المكلا
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ملخص البحث :-

المنزل هو الشغل الشاغل لكل انسان لانه المكان الذي يجد فيه راحته ويعبر عن ذوقه ويعكس شخصيته وهو بمن فيه يشكل وحدة عمل وانتاج يتطور بمرور الزمن .

من خلال ملاحظة الباحثة لكثير من النساء في مدينة المكلا انهن يقعن في اخطاء مختلفة عند تأثيث منازلهن بسبب جهلهن اساليب التخطيط السليم لشراء الاثاث او تنسيقه في فراغات المنزل المختلفة . ولكي تصل الباحثة الى هدف البحث كان لا

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Publication Date
Wed Dec 20 2023
Journal Name
Arab Science Heritage Journal
الشعر في كتاب )المسلمون في االندلس ( للمستشرق دوزي شعر عصر الطوائف انموذجا
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Poetry occupied a prestigious position for the rulers in AlAndalus, especially the state of the sects in which the kings, who
were originally poets, ruled. This is why they made the poets
close to them, and their court was never empty of them, they
even specified a day in which valuable gifts were given to them.
Poems of praise and love were written,

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Publication Date
Tue Nov 06 2018
Journal Name
Arab Science Heritage Journal
بغداد بغداد في كتب المؤرخين في القرن السابع الهجري ابن الأثير أنموذجاً
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يعد القرن السابع الهجري /الثالث عشر ميلادي من أسوأ القرون التي عصفت بتاريخ أمتنا، وتمثل ذلك بالغزو الصليبي الذي كان في أوجه ومن ثم الغزو المغولي الهمجي الذي انهال على الأمة كما الجراد، أضيف لذلك ما كانت عليه الأحوال الداخلية من نزاعات بين الملوك والسلاطين، ورغم كل ذلك استطاع ثلة من العلماء الأكابر أن يدنوا التاريخ ويسطروه ليبقى محفوظاً للأجيال اللاحقة وصوناً لتراث الأمة العريق.

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Publication Date
Wed Mar 30 2022
Journal Name
Arab Science Heritage Journal
قراءة نقدية في كتاب ( ميزان الاعتدال في نقد الرجال) للذهبي (ت 748هـ)
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 Although al-Dhahabi had rulings on his translations, because he excluded from them the terms and expressions that hadith critics and his men used in his evaluation of non-narrators due to the different directions of the translator for them

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Publication Date
Wed Nov 01 2000
Journal Name
مجلة العلوم الاقتصادية والإدارية
تأثير الخداع التسويقي في السمعة التنظيمية / بحث تطبيقي في صيدليات محافظة بغداد
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تأثير الخداع التسويقي في السمعة التنظيمية / بحث تطبيقي في صيدليات محافظة بغداد

Publication Date
Sat Jun 28 2003
Journal Name
رسالة ماجستير
الاعياد في الاديان السماوية
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جاء تقسيم البحث على ثلاثة مباحث رئيسة يسبقها تمهيد وتعقبها خاتمة ، وتناول المبحث الواحد مطالب متسلسلة بالأرقام ، ثم قائمة بمصادر البحث ومراجعه. تناول التمهيد نظرة تاريخية للأعيان عند الأقوام ، ولاسيما عند العرب في الجاهلية، وتعريف المصطلحات التي تشكل عنوان البحث تناول المبحث الأول ، وعنوانه (الأعيان في الديانة اليهودية) ، عدد تلك الأعياد، شرح الأسباب الموجبة لكل عيد ، وتاريخ الاحتفال به وأسلوبه؛ وغير ذلك مم

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Publication Date
Tue Jan 27 2026
Journal Name
Journal Of The College Of Languages
الاحتجاج في الادب العبري
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Publication Date
Tue Jan 27 2026
Journal Name
نسق
الحارس في بلاد الرافدين
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كثيرة هي المهن في بلاد الرافدين، وهذه ظهرت للحاجة لها، واسهمت هذه المهن في تطور المجتمع والمحافظة عليه، مثال ذلك مِهنة الحارس، والذي كان عنواناً لبحثنا هذا، مُحاولين في تسليط الضوء على هذه المِهنة وأنواعها واِنتشارها على مُجمل النشاطات في بلاد الرافدين وإسهاماتها في الحِفاظ على الأمن والاِستقرار سواء كان الاِجتماعي أو الاِقتصادي على اِختلافه التجاري البرِّي والبحري، وعلى الزراعة والصِّناعة، وعلى مفاصل أ

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