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jeasiq-1908
Intellectual Capital and Role in Achieving of Management of Customer Experience : A field study of the views of a sample of the leaders of Iraqi banks
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The issue of intellectual capital is a critical issue in the success and excellence of organizations, especially if it is linked to the management of customer experience, and because of the characteristic of the Iraqi environment, which affected all sectors, including the banking sector, it was important to discuss the types of intellectual capital and its relationship to the management of customer experience, especially when managers private banks, the importance of research lies in the linking of its variables to build the strategic capabilities of banks to achieve excellence and sustainability, it aims to diagnose the extent of interest in the types of intellectual capital and management of customer experience in the Iraqi banking sector.

One of the most important hypotheses from which the research started is that intellectual capital has a significant influence on the management of the customer's experience. The research community represented (33) private banks in Baghdad, where the sample of the research targeted (10) banks, represented by (120) executive director in the general administration of the researched banks and those who have them. A direct relationship with customers and participants in banking decision-making, the analytical method (quantitative) was adopted using the questionnaire as a tool for collecting data and information related to research. The appropriate statistical tools were chosen in terms of the Pearson's correlation coefficient to test the relationships between variables and the simple and multiple regression equation for impact testing by statistical programs (SPSSV.23), (AMOSV.23). The results also showed the validity of correlations and influence on the level of variables, then data analysis was performed. Diagnosing conclusions and formulating recommendations.

The most important findings of the research show that the executives of the banks of the research sample have employed the types of intellectual capital (human capital, relationship capital, structural capital) to achieve the management of the customer experience, where the results were generally higher correlation than the individual sub-dimensions.

The most important recommendations need to invest the relationship between the relationship capital (employee relationship, customer relationship) and the management of customer experience if the banks need to activate this relationship through which the customer is followed up and communicate with him and establish a good relationship and win the friendliness and trust of the customer by providing distinctive service Creating a distinctive image in the minds of customers

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Publication Date
Wed Feb 06 2019
Journal Name
Journal Of The College Of Education For Women
الحرب الاھلیة في سیرالیون
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The civil war in Seralion is considered as complex model of internal
conflicts in Africa because link to crises have relation to political, economical ,
social and cultural conditions, which were infected by disability and paralysis
in function performance, and what have effect on Seralion's relation
internationally or regionally.
In this research discussed three parts, the first is the factors of rise civil
war in Seralion , the second indicated the effected determiners in civil war in
Seralion , the third shown the factors of put end to civil war in Seralion .
The research concluded to significant reality that civil war in Seralion had
strategic effects on regional or international relations .

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Publication Date
Thu Nov 29 2018
Journal Name
Arab Science Heritage Journal
الفرد في الاقتصاد الإسلامي
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The theme of the individual in Islamic Economics is one of the important topics to demonstrate an established fact , that the Islamic economy may discriminate in granting individual full rights , which guarantees a safe living reassuring

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Publication Date
Sun Aug 30 2020
Journal Name
Arab Science Heritage Journal
صناعة المخطوط في العراق
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The Arab heritage is considered one of the treasures of the noble human civilizations, as it is a deep-rooted heritage, when the dawn of Islam dawned on the Arabian Peninsula, and when its conquests spanned,

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Publication Date
Thu Feb 07 2019
Journal Name
Journal Of The College Of Education For Women
الأعراب في العصر الاموي
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The islamic caliphate was against the Aarab who became Muslims and
stayed in their desert and their companies didn’t share with the Muslims to
spread Islam by Al-Jihad. The Quran attacked them in many verses except
the Aarab who accepted when the prophet called them for Al-Jihad.
The Aarab in the ummayad period were in three categories :
1. The aarab who lived in the desert ,the islamic society was very revenge
towards them. The caliphate did not gave them Al-Ataa so they were in
bad situation
2. Those who lived in the country side . they were very trouble to the
trade.
3. The third lived in the cities and worked in the trade, Dawawin and in the
administration.
The Aarab of cities some of them associ

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Publication Date
Thu Mar 01 2007
Journal Name
Journal Of Accounting And Financial Studies ( Jafs )
إستراتيجية الرقابة في العراق
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تحتل الرقابة المالية والإدارية أهمية كبيرة في عمل المؤسسات وتمثل المرحلة الإشرافية فيها وتُعد من أهم عناصر العملية الإدارية، ويأتي دور الأجهزة الرقابية لضمان تقديم الخدمات للمواطنين، بأسرع وقت، وبأقل جهد وتكلفة. واعتمدت الدولة العراقية منذ تأسيسها على جهاز رقابي خارجي واحد هو ديوان مراقب الحسابات العام المؤسس بالقانون رقم (17) لعام 1927 الذي كان يمارس أعمال الرقابة والتدقيق المالي والحسابي للمصروفات والإير

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Publication Date
Fri Jan 04 2019
Journal Name
Journal Of Planner And Development
الملاكات التخطيطية في العراق
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Publication Date
Mon Nov 12 2018
Journal Name
Arab Science Heritage Journal
الالسنية الألسنية في التراث
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It is not necessary to that any speakers can speak more than a language but the are coming from many origins to concern linguistics search that had  began with an introduction and explanation  to them that the language is still as words  dictionaries on it (a tool for the transfer of ideas). It is basically a tool of the movement. The meaning

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Publication Date
Sun Jul 07 2013
Journal Name
Journal Of Educational And Psychological Researches
المرأة في الشريعة الإسلامية
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         Elements of the study contribute to the direction and demonstrate scientific steps, in order to walk in the implementation procedures. The researcher is a sense of a social phenomenon is an important step and a motivation to study and uncover the causes and factored in order to reach substantive results. And to clarify what is involved in the importance of the study, as well as setting goals that aspire to achieve the study .                                        &nbs

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Publication Date
Sun Jul 02 2006
Journal Name
Political Sciences Journal
التعددية السياسية في السنغال
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التعددية السياسية في السنغال

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Publication Date
Wed Jan 27 2016
Journal Name
المجلة السياسية والدولية
مقدمة في البحث العلمي
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دراسة أصول البحث العلمي ومناهجه وتطبيقاته في العلوم الإنسانية