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The current research aims to identify the degree to which a sample of managers in
public organizations appreciated the level of application of the service leadership style
from their point of view, and its relationship to the customer satisfaction index in light
of the (Covid-19) pandemic, to achieve this, the researcher followed the experimental
approach by applying a questionnaire that included two axes, The first: to measure the
level of service leadership according to the scale (D. Van Dierendonck and I. Nuijten,
2011), which includes (8) dimensions (empowerment, stand back, accountability,
courage, forgiveness, Authenticity, humility, stewardship). The second axis: to
measure the level of customer satisfaction according to (Askim, 2004
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