يهدف هذا البحث الى تحليل وتأثير سياسات إدارة الموارد البشرية (كمتغير مستقل) الواردة في برنامج إصلاح القطاع العام على الخدمة المدنية (كمتغير تابع)، وتكمن أهمية البحث في تحقيق وتطبيق المشروعات المختلفة في مجاميع الإصلاح الخاصة بالقطاعات العامة وبجهاز إدارة الموارد البشرية على وجه الخصوص ، وذلك من خلال تحليل اتجاهات الإدارة وسياساتها و تحديد كافة نقاط القوة والعمل على تحسين وزيادة معدلات كفاءتها والعمل على تحديد كافة نقاط الضعف وإصلاحها وإزالتها وكذلك العمل على إبدالها بنقاط قوة ، ومن ثم العمل على تنمية الموارد بأكثر من شكل وخصوصا الموارد البشرية؛. كما تمثلت مشكلة البحث في ايجاد المعرفة التي تقوم بها الدولة العراقية في تحديد كافة الأسس الإدارية المستخدمة في الموارد البشرية وكيفية دمجها في القطاع الصحي العام ، وذلك لتحقيق وتنظيم برنامج الإصلاح الاجتماعي الذي من خلاله تسعى الدولة لتحقيقه مستخدمة السبل المختلفة الحضارية والمنتشرة حول العالم أجمع لتحسين الخدمات الميدانية المقدمة للأفراد بدون تمييز أو عنصرية، كما أنها تعمل على تحسين دور الموارد البشرية والاعتناء بالركيزة الأساسية الموجودة فيها والمعبرة عنها، وذلك من خلال تقويم وتقييم العنصر البشري باستخدام معايير المساواة وتكافؤ الفرص، والرقابة والشفافية ، ولتوضيح العلاقة بين متغيرات البحث تم استخدام منهج التحليلي الوصفي في الدراسة لتجديد الآثار المترتبة على إدارة الموارد البشرية وعلى السياسات المستخدمة في القطاع العام .حيث بلغ عدد إفراد العينة المستخدمة 160 فرد كعينة تجريبية موزعين على النحو الاتي: مائة (100) فرد منهم كطبيب و ستون (60) ممرض في (7) مستشفيات منهم الحكومية ومنهم الخاصة ، وتم تحليل البيانات في البرنامج الإحصائي (spss) و( Excel) وباستخدام عدد من الأساليب الإحصائية منها ( المتوسط الحسابي ، الانحراف المعياري ، معامل الفا كرو نباخ ، ارتباط بيرسون) وقد توصل البحث الى نتائج عديدة اهمها تحديد الاتجاهات المختلفة في كل منها النزاهة والكفاءة المقدمة في تحديد الجهات المختلفة بين المنظمات والمنشآت المختلفة وكذلك الاتجاهات لموارد التنمية البشرية ولبرامج التنمية المسؤولة عن ذلك.
Abstract
This research attempt to explain the essential aspects of one important model in management of Bank risks , that is (stress testing) , which increase the concentrate on it resulting the negative affects of Global financial crisis that it accuar in 2008 to study the application possibilities in iraqian banks to enhancing the safety and financial soundness Becuase the classical tools in Risk management don’t give clear image on Banks ability in facing risks, hence the Basel committee on Banking supervision focusing in agreement of Basel 2,3 on stress testing when it doing the internal capital adequacy assessment process (ICAAP) .
To achieving the reseach obje
... Show Morehe current research aims at showing the correlation and effect of the internal environment analysis in the quality of health service in AL_Elwiya Maternity Teaching Hospital, researcher depended on the integral method in the "analytical descriptive method" for the study of the relation between the main variables and the sub-variables throughout data collection required by the theme of this study, a case study" in tackling the data and information related to the financial aspects of the internal environment.
The problem of the study was manifested in the essential question, that is (is there internal struc
... Show MoreThis study sought to determine the impact of spreading the culture of quality in improving the quality of tourism service in some hotels in Erbil governorate. The theme of excellence in providing service and attention to it has become the concern of most organizations in general and tourism service organizations in particular. Tourists try to establish the mental status of customers about their tourism organizations had to pay attention to the quality of service provided to the customer and work to develop them to the advanced stages of satisfaction and happiness of customers and this will certainly positively affect the improvement of service in the tourism sector, Of the research variables were examined statistically by distrib
... Show MoreBecause of the fierce competition between service organizations on the one hand and the increasing demands of customers on the other. Therefore, these organizations sought to distinguish their service by taking care of all aspects. One of these important aspects is the service encounter environment and its reflection on customer emotions, so we choose the current research to clarify the importance and impact on customer satisfaction, the problem of research is how the interest of Iraqi restaurants in the service encounter environment and how to care about its elements and whether this interest is sufficient to reflect the satisfaction of the customer. the goal of the current research was to clarify how much the application of the
... Show MoreThe research seeks to identify the dimensions of creative thinking and its impact on the re-engineering of hotel service operations by analyzing the correlation and impact between research variables as well as comparing the research sample The importance of the research comes from the need to motivate managers the importance of creative thinking among workers in the researched hotels because it is an essential part in the re-engineering of hotel services. To achieve this a questionnaire was designed containing (33) items that include the independent research variables (creative thinking) and the accredited (re-engineering the hotel service) and distributed to a sample of (50) individuals represented by (Commissioner Director, Dep
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The research aims to shed light on the extent to which the practices of performance management in achieving organizational excellence in one of the formations and the Ministry of Finance (GCT). The importance of the selection of these organizations is that they occupies a large and exceptional importance in the national economy through income redistribution add it to cover a large part of the state budget revenues, these organizations possess functionally diverse cadre of them pregnant initial certification and other senior and he fairly stable To meet this target, and on the basis of the data search exploratory researcher built model hypothesis for the search included variable impressionist and
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The basic aim of this research is to study the interactional effect of investing information technology on the relationship between value added intellectual capital and financial performance as literature review suggested on the theoretical level, including previous studies, with the deduction of its trends strongly predicted by research hypotheses and their content associated with the investment in intellectual capital after information technology tools being employed in this direction to improve the financial performance of the studied companies at the levels of both industrial and service sectors, a non-random sample was chosen included (40) forty Iraqi Joint-Stoc
... Show MoreThe organizational integration forms a necessity according to McKinsey model, especially for service organizations. In the context of various service sector developments, importance adoption of compact mechanisms by these organizations to upgrade their services has increased and senior management must be more aware of environmental, competitive and developmental requirements. It gets more important when it shows in an organization seeking at excellence of making services within its policies and strategies. Subject organizational integration dimensions (strategy, structure, systems, style, staff, shared values, and skills) are effective components in directing behaviors of employees and organization. This motivated both researcher
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This present paper sheds the light on dimensions of scheduling the service that includes( the easiness of performing the service, willingness , health factors, psychological sides, family matters ,diminishing the time of waiting that improve performance of nursing process including ( the willingness of performance, the ability to perform the performance , opportunity of performance) . There is genuine problem in the Iraqi hospitals lying into the weakness of nursing staffs , no central decision to define and organize schedules. Thus the researcher has chosen this problem as to be his title . The research come a to develop the nursing service
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This research aims to identify the type of cultural values prevailing in the Ramadi General Hospital, and Baghdad, educational, and whether the organization's culture values play a role in improving the quality of nursing care service in hospitals, and how different cultural values of the nurses between Ramadi Teaching Hospital and General education Baghdad Hospital because of the nature social and cultural Different each region, including the research sample of all nurses working in Baghdad Teaching Hospital, and Ramadi educational-General, adopted Find descriptive analytical approach adopted scale developer (Hofstede, 1991) and (Furrer et al, 2000) And pres
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