The study aimed to identify the effect of Total Quality Management on enhancing competitiveness through the opinions of employees of the front- rows of customer service in local Palestinian banks, the researcher adopted an analytical descriptive method through developing a special questionnaire to accomplish the study’s objectives and answer its questions. The study involved all the Palestinian local banks, with their scattered branches in West Bank. The study sample consisted of 3470 executive employees for banking services out of 4753 employees, in the rate of 73%, and the study sample reached (485) employees who were randomly selected working in the front -rows to provide services in the local Palestinian banks during the year 2019, And the added value in this study was to examine the opinion of that sample of respondents, The results showed statistically significant differences for the importance of applying TQM and competitiveness. Based on the results of the study, the researcher recommended Palestinian local banks to deepen the employment of Total Quality Management in all its dimensions in their banking services to enhance their competitive capabilities. And to focus on developing and refining the skills of employees, developing and diversifying banking services based on modern technology, and measuring the quality of service provided to customers on a regular basis and in various forms and methods.
Zusammenfassung
Die Rache ist also ein effizientes, ausgiebiges Thema, das man in der Dramatik, in der Lyrik und auch in der Epik als Theaterzuschauer oder als Leser voller Spannung verfolgt.
Wenn man solch ein Thema verfolgt, wird man stark beeinflusst. Der Leser bzw. Zuschauer bleibt nicht isoliert vom Geschehen und wird innerlich unweigerlich zur Äußerung seiner Meinung gedrängt, gleich ob er sich nun für oder gegen das Verhalten der Gestalten solch eines Werkes stellt. Im Zuge meiner Forschungsarbeit mit diesen auserwählten Werken, in der ich das Thema „Rache“ behandelt habe, bin ich zu dem Resultat gekommen, dass die rächende Person ein bitteres Ende nimmt und ein dunkles Schicksal hat, ind
... Show Moreأهمية البحث والحاجة أليه
لماذا الأهتمام بالشخصية ؟
- بسبب الواقع العالمي المنكوس حيث بات الأنسان يعيش غريباً معزولاً عن أعماق ذاته ، ويحيا مقهوراً من أجل الوسط المادي الذي يعيش فيه .
- أن خلاص الأنسانية الأكبر لن يكون ألا بالنمو الروحي والعقلي للأنسان ، وتحسين ذاته وأدارتها على نحو أفضل ، وليس في تنمية الموارد المحدودة المهددة بالهلاك .
- أن ت
المرآة في دراما الفضائيات المتعولمة
The Islamic religion approach Rabbani urges and seeks to bring happiness to people, as Allah says: ((We sent thee not all people glad tidings and a warner, but most people do not know))
Tribute in Islamic economical system was considered one of the matters that took great importance where there put for it many jurisdictions that organize its work and the tribute was considered one of the permanent income for the state and the tribute had direct benefits for the life of the people where with the increasing differences in the
التجريد في النحت العراقي المعاصر
لا يتسع هنا المجال لأستعراض كامل الخلفيات التاريخية التي انتجت اوضاعنا الاجتماعية والاقتصادية والسياسية المتأزمة الحالية، وجل ما يمكن قوله هو ان الشعب العراقي وخلال ما يربو على ربع قرن لم يحصد سوى عدد من الحروب والعقوبات الدولية فالازمات التي ولدت الرعب والجوع المستمر للشعب حتى يومنا هذا.
لقد كان الاقتصاد الوطني اول واكبر المتضررين من تلك الازمات ومن سياسات الدولة غير العقلانية فكانت ال
... Show MoreContinued Ottoman rule in the Arab world until the end of World War I in 1918, and during the four centuries of Ottoman control, care of the Ottomans install and floating their rule, and to prevent the Arabs from the establishment of a political entity separate from the people to facilitate the rule of the Arab world and to ensure the
The aim of this article is to introduce a new definition of domination number in graphs called hn-domination number denoted by . This paper presents some properties which show the concepts of connected and independent hn-domination. Furthermore, some bounds of these parameters are determined, specifically, the impact on hn-domination parameter is studied thoroughly in this paper when a graph is modified by deleting or adding a vertex or deleting an edge.
Because it is obligatory for every Muslim to pay attention to the jurisprudence of his religion in order to achieve goodness thereby
He is guided to the paths of light.
One of the most important topics of Islamic jurisprudence is marriage. Because it relates to the life of every member of society, the engagement is one of the prerequisites for marriage, and whatever is related to what is important is important. It also contains many matters and details, so we wanted to write a study in it that understands its tasks so that the Muslim is aware of his religion.
And let him stay away from situations and customs that contradict our true religion. We have adopted approved books that are widely circulated among the majo
... Show More