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The effect of applying total quality management on the competitiveness from the point of view of the front-rows employees for customer service (An analytical study of Palestinian local banks)
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The study aimed to identify the effect of Total Quality Management on enhancing competitiveness through the opinions of employees of the front- rows of customer service in local Palestinian banks, the researcher adopted an analytical descriptive method through developing a special questionnaire to accomplish the study’s objectives and answer its questions. The study involved all the Palestinian local banks, with their scattered branches in West Bank. The study sample consisted of 3470 executive employees for banking services out of 4753 employees, in the rate of 73%, and the study sample reached (485) employees who were randomly selected working in the front -rows to provide services in the local Palestinian banks during the year 2019, And the added value in this study was to examine the opinion of that sample of respondents, The results showed statistically significant differences for the importance of applying TQM and competitiveness. Based on the results of the study, the researcher recommended Palestinian local banks to deepen the employment of Total Quality Management in all its dimensions in their banking services to enhance their competitive capabilities. And to focus on developing and refining the skills of employees, developing and diversifying banking services based on modern technology, and measuring the quality of service provided to customers on a regular basis and in various forms and methods.

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Publication Date
Thu Nov 12 2020
Journal Name
Arab Science Heritage Journal
التعليم في بغداد طبيعته ووسائله في العصر العباسي الأخير وأثره في الوقت الحاضر
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The implementation of the educational system is in itself an application of the provisions of Islamic law and the basis upon which the social system rests

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Publication Date
Mon Feb 14 2022
Journal Name
Journal Of Educational And Psychological Researches
Educational value Implied in Secondary School Principals' weekly Speeches at Baghdad
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The research falls in to three sections: the first section has two parts; the first one includes a general description of the research: its   problem, aim, limitations, methodology, and the terminological definition. The second part presents historical background of the weekly school speeches in Iraq and their types. Section Two has two parts: the first is about the principles of writing weekly speeches, their elements, and principals, their conditions. As for the second part, it is about introducing four samples of weekly school speeches distributed as two taken from Al-karkh sector and two taken from Al-rusafa'a sector. The third section: analyzing the content of the sample and giving a short historical background abo

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Publication Date
Fri Jun 30 2017
Journal Name
مجلة العلوم القانونية
مبدا المساواة في تولي الوظائف العامة واثره في حرية الموظف في التعبير عن رايه
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Publication Date
Mon Nov 12 2018
Journal Name
Arab Science Heritage Journal
الاقطاع الإقطاع في انكَلترا في القرن الحادي عشر
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All aspects of life are controlled directly or indirectly by the church. The Crusades has the essential role in the weakness of feudalism because a lot of slaves escaped to participate in these wars and the Masters were unable to prevent them since the church blessed these Wars and the Participants

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Publication Date
Wed Feb 20 2019
Journal Name
Political Sciences Journal
Democratic systems in Europe Harmonic experience in governance
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The systems of governance in Europe are characterized by ancient democratic systems that have developed and developed through a long history of political conflicts that have emerged from a social reality that feeds them and receives the resulting effects. This is an achievement that has been achieved after the sacrifices and great efforts in formulating models of good governance through which to realize the aspirations of their peoples. . The democratic system operates within a balanced mechanism of two competing parties to manage and direct the work of the government and the parliament. The parties that achieve the majority in the elections carry out the functions of the government supported by their parliamentary base belonging to one

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Publication Date
Sun Oct 14 2018
Journal Name
Arab Science Heritage Journal
الجواري في التاريخ ودورها في الحياة الأدبية والثقافية
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The odalisque ( chambermaid) is every  owned woman (possessed ). Her master has owned her either by buying her from the slavers who were travelling around in the lands to buy the odalisques and then selling them or they are captives of war.

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Publication Date
Wed Nov 14 2018
Journal Name
Arab Science Heritage Journal
دراسات دراسات في تاريخ الإقطاع في العصور الإسلامية
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        The scholars  are differed  about  the beginning of   feudal,some  says that it has been known  already in  the  oldest   Babylonic  period . while others   think   that has been of the Fourth  Century .some   scholars . believe that it has  began in the  time  of  the caliph al-mutwakil   (232-247 A.H) who made  anew social class from  the  military to support  him The orientlists   wrote  about the differences  between  the feudal  in Islamic  period   and The feudal in Europe

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Publication Date
Tue Dec 11 2018
Journal Name
Arab Science Heritage Journal
الحياة الحياة الاسرية في العراق في العصر الاموي
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  Quran said "the women are under the control of men" this doesn't mean that the men were dictators in the affairs of women . But the men were ready to bear most of their burden or loads .

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Publication Date
Sun Dec 01 2013
Journal Name
Political Sciences Journal
Women in Higher Education in Iraq (2008- 2012
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هدفت الدراسة لالقاء الضوء على وضع المرأة في التعليم العالي في العراق خلال الاعوام الدراسية: 2008 - 2009, 2010 – 2011 و2011- 2012. تتيح القوانين والتعليمات في التعليم العالي في العراق فرص متكافئة للاناث والذكور للتسجيل في الدراسات الاولية والعليا، وكذلك عدم التمييز في الرواتب الشهرية للمنتسبين وفقا لنوع الجنس (الجندر ). بلغ متوسط عدد الاناث في مرحلة الدراسة الاولية في مؤسسات التعليم العالي في العراق لثلا

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Publication Date
Tue Nov 06 2018
Journal Name
Arab Science Heritage Journal
حركة حركة الترجمة في الأندلس وتأثيرها في أوربا
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Muslims in Andalusia showed Metzada interested in building their civilization, including the interest in the translation of books in Arabic and Molvat to Latin America and the Castilian language, as well as that of Andalusia is one of the most important scientific centers to transport heritage of Arab and Islamic civilization to Europe, therefore Andalus rulers have tended to translate the Arab Science under the supervision of specialized scientists they know the language and heritage,

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