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The effect of applying total quality management on the competitiveness from the point of view of the front-rows employees for customer service (An analytical study of Palestinian local banks)
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The study aimed to identify the effect of Total Quality Management on enhancing competitiveness through the opinions of employees of the front- rows of customer service in local Palestinian banks, the researcher adopted an analytical descriptive method through developing a special questionnaire to accomplish the study’s objectives and answer its questions. The study involved all the Palestinian local banks, with their scattered branches in West Bank. The study sample consisted of 3470 executive employees for banking services out of 4753 employees, in the rate of 73%, and the study sample reached (485) employees who were randomly selected working in the front -rows to provide services in the local Palestinian banks during the year 2019, And the added value in this study was to examine the opinion of that sample of respondents, The results showed statistically significant differences for the importance of applying TQM and competitiveness. Based on the results of the study, the researcher recommended Palestinian local banks to deepen the employment of Total Quality Management in all its dimensions in their banking services to enhance their competitive capabilities. And to focus on developing and refining the skills of employees, developing and diversifying banking services based on modern technology, and measuring the quality of service provided to customers on a regular basis and in various forms and methods.

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Publication Date
Thu May 28 2026
Journal Name
Journal Of Al-qadisiya In Arts And Educational Sciences
الرفض والاحتجاج في الأدب العبري الحديث
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Publication Date
Wed Mar 13 2024
Journal Name
قسم الدراسات اللغوية والترجمية في بيت الحكمة
مصادر التعابير العبرية في اللغات السامية
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Publication Date
Mon Dec 26 2022
Journal Name
Arab Science Heritage Journal
الممكنات الإنجازية في أدوار الحوار القرآني
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The science of The facts basically depends on the intentions of the speaker and what he deliberately waves to the interlocutor, taking into account the context in which the verbal act was received .

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Publication Date
Tue Oct 31 2023
Journal Name
College Of Islamic Sciences
Child custody and protection In Islamic jurisprudence
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Praise be to God, Lord of the Worlds, and prayers and peace be upon our Master Muhammad and upon all his family and companions:
And then: What most concerns rational people and reformers in the modern era is the moral deviation and delinquency that dominates childhood, due to family disintegration and the lack of discipline of most societies according to the religious and moral motives called for by the heavenly messages, especially Islam, which is the final message and guarantees the reform of people in life. Every time and place.
Islam has drawn attention to this issue (childhood) and made it the focus of its consideration, considering that the child is the nucleus of society and the preparation for the future, so it ordered that

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Publication Date
Sun Dec 02 2007
Journal Name
Political Sciences Journal
بعض المعادلات في اشكالية الانتخابات العراقية
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بعض المعادلات في اشكالية الانتخابات العراقية

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Publication Date
Thu Dec 31 2020
Journal Name
College Of Islamic Sciences
العربية
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م,د. فرات سمير فرج

تدريسي في مديرية تربية محافظة الانبار

 

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Publication Date
Sun Jan 01 2012
Journal Name
Journal Of The College Of Languages (jcl)
URAL BATIR DESTANINDA SÖZ TEKRARLARI
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Tekrarlar, anlamı kuvvetlendirmek, ifadeyi zenginleştirmek amacıyla kullanılan dil unsurlarıdır. Ural Batır destanı da tekrarlar, özellikle de ikilemeler açısından zengindir. Bu yazıda, Ural Batır destanındaki ikilemeler gruplandırılarak verilecek ve değerlendirmesi yapılacaktır.

Abstract

Word repeating is language items used for strengthen the meaning and riching the expression. By this view, Ural Batır epic is a good example for word repeating units. In this paper, Ural Batır epic’s word repeating has been presented by classification.

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Publication Date
Tue Apr 01 2008
Journal Name
Al-academy
البناء اللحني والايقاعي في المقام العراقي
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عرف العراق بتعدد ألوانه الغنائية ، المختلفة حيث نلاحظ من خلال الاختلاف والتنوع ألوانا شتى من هذا الفن في الشمال أو الوسط أو الجنوب، ولكنها في الواقع تنبع في أصل واحد إلا وهو المقام العراقي .وقد وردت في المصادر الموسيقية إشارة إلى قالب موسيقي غنائي تحت اسم المقام في كل في تركيا، إيران، اذربايجان وغيرها، ولكن تسمية المقام في العراق له دلالة أخرى على قالب خاص اشتهر في مدينة بغداد بالذات وينسب إلى فت
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Publication Date
Thu Nov 12 2020
Journal Name
Arab Science Heritage Journal
المد والانحسار الفاطمي في بلاد المغرب
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The subject of Fatimid ebb and flow in Morocco is of a great importance, as it provides an inductive look at what the conditions of Morocco were in that era

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Publication Date
Sun Feb 03 2019
Journal Name
Journal Of The College Of Education For Women
New Trends in Teaching and Learning Theory Dr. Jasim Muhammad Abdul- Slamy
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New trends in teaching and learning theory are considered a theoretical axis
from which came the background that depends on any source, or practice sample or
teaching plane, accuracy and simplicity prevent the development of the teaching
process. Many attempts have come to scene to illuminate the teaching background,
but they have not exceed those remarkable patterns and methods. Thus, the
appearance of the teaching theory have been hindered.
This led to the need for research and development in the field of teaching to
find out a specific teaching theory according to the modern trends and concepts.
Teaching is regarded a humanitarian process which aims at helping those who
want to acquire knowledge, since teach

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