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The effect of applying total quality management on the competitiveness from the point of view of the front-rows employees for customer service (An analytical study of Palestinian local banks)
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The study aimed to identify the effect of Total Quality Management on enhancing competitiveness through the opinions of employees of the front- rows of customer service in local Palestinian banks, the researcher adopted an analytical descriptive method through developing a special questionnaire to accomplish the study’s objectives and answer its questions. The study involved all the Palestinian local banks, with their scattered branches in West Bank. The study sample consisted of 3470 executive employees for banking services out of 4753 employees, in the rate of 73%, and the study sample reached (485) employees who were randomly selected working in the front -rows to provide services in the local Palestinian banks during the year 2019, And the added value in this study was to examine the opinion of that sample of respondents, The results showed statistically significant differences for the importance of applying TQM and competitiveness. Based on the results of the study, the researcher recommended Palestinian local banks to deepen the employment of Total Quality Management in all its dimensions in their banking services to enhance their competitive capabilities. And to focus on developing and refining the skills of employees, developing and diversifying banking services based on modern technology, and measuring the quality of service provided to customers on a regular basis and in various forms and methods.

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Publication Date
Thu Nov 12 2020
Journal Name
Arab Science Heritage Journal
التعليم في بغداد طبيعته ووسائله في العصر العباسي الأخير وأثره في الوقت الحاضر
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The implementation of the educational system is in itself an application of the provisions of Islamic law and the basis upon which the social system rests

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Publication Date
Mon Feb 14 2022
Journal Name
Journal Of Educational And Psychological Researches
Educational value Implied in Secondary School Principals' weekly Speeches at Baghdad
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The research falls in to three sections: the first section has two parts; the first one includes a general description of the research: its   problem, aim, limitations, methodology, and the terminological definition. The second part presents historical background of the weekly school speeches in Iraq and their types. Section Two has two parts: the first is about the principles of writing weekly speeches, their elements, and principals, their conditions. As for the second part, it is about introducing four samples of weekly school speeches distributed as two taken from Al-karkh sector and two taken from Al-rusafa'a sector. The third section: analyzing the content of the sample and giving a short historical background abo

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Publication Date
Mon Nov 12 2018
Journal Name
Arab Science Heritage Journal
الاقطاع الإقطاع في انكَلترا في القرن الحادي عشر
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All aspects of life are controlled directly or indirectly by the church. The Crusades has the essential role in the weakness of feudalism because a lot of slaves escaped to participate in these wars and the Masters were unable to prevent them since the church blessed these Wars and the Participants

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Publication Date
Wed Jan 30 2019
Journal Name
Journal Of The College Of Education For Women
Psychological implications in children's drawings in nurseries
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Education is one of the most important topics that researcher educator and educational
society as a whole operated in the latter half of the twentieth century, which won the
reflection and study many of officials in the educational cocked in the global regionally and
took educational systems around the world interested in the dimensions of this aspect and
planning to achieve the principle and characteristics in order to be in concerned with the in
dividual to provide an opportunity for education and training.Experiments have been taken from this type of education in the world, including the
developing world snd Islam was still taken on taking science life for the rest of the human
sons and on this basis, we find that

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Publication Date
Sat Feb 01 2025
Journal Name
Journal Of Al-farabi For Humanity Sciences
مفهوم السريالية في الشعر الاسباني في القرن العشرين
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راجت فكرة تجديد الأدب الأوروبي بشكل عام، والأدب الإسباني بشكل خاص، بداية القرن العشرين و انعكس ذلك من خلال تبني القطيعة مع معتقدات المدرستين الكلاسيكية والرومانسية اللتان هيمنتا على الساحة الأدبية لعقود خلت. لقد ظهرت العديد من المدارس التجديدية التي رفضت القوالب الأدبية و الشعرية القديمة و تبنت نظريات شعرية لم تكن معروفة سابقا, و كان من بين تلك المدارس المدرسة السريالية. في هذا البحث نعطي فكرة عن المدرسة ال

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Publication Date
Mon Jun 08 2026
Journal Name
Journal Of Babylon Center For Humanities Studies
قراءة في رواية " بوق في وادي " لسامي ميخائيل
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Publication Date
Wed Nov 14 2018
Journal Name
Arab Science Heritage Journal
دراسات دراسات في تاريخ الإقطاع في العصور الإسلامية
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        The scholars  are differed  about  the beginning of   feudal,some  says that it has been known  already in  the  oldest   Babylonic  period . while others   think   that has been of the Fourth  Century .some   scholars . believe that it has  began in the  time  of  the caliph al-mutwakil   (232-247 A.H) who made  anew social class from  the  military to support  him The orientlists   wrote  about the differences  between  the feudal  in Islamic  period   and The feudal in Europe

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Publication Date
Tue Dec 11 2018
Journal Name
Arab Science Heritage Journal
الحياة الحياة الاسرية في العراق في العصر الاموي
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  Quran said "the women are under the control of men" this doesn't mean that the men were dictators in the affairs of women . But the men were ready to bear most of their burden or loads .

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Publication Date
Mon Feb 20 2023
Journal Name
د.زينب ميثم علي
توظيف الشكل المتخيل في رواية فرانكشتاين في بغداد
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يسلط كتابنا الضوء على الآليات التي تم توظيفها في النص الخيالي المتناص بوعي، وكيف قُدِّمَ وشُحنَ بالنص ليجعله فريدًا يتألق بفكرته ويظل مستقلاً بخياله حتى عن الخيال المستدعى في تكوينه، لنستخرج بعض الآليات والوظائف التي قد تشترك بعضها أو جزء منها في تكوين نصوص سردية خيالية أخرى

Publication Date
Tue Apr 01 2008
Journal Name
Journal Of Educational And Psychological Researches
باعـث العاطفة في حقول التراجيديا في الشعر الاندلسي
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تميز الشعر الاندلسي بمجموعة من القيم الجمالية ، تبرز الجمال والقبيح والتراجيدي ، وعبر عن هذه القيم من خلال نظام بنائي جمالي  مميز انسجم وطبيعة تلك القيم

والتراجيديا تتمثل بحالتين ، تتمثل الاولى بتجسيد الموت او البعد وماتبرزه من مآسٍ وحزن والم عند وقوع الحاله فيجسد الشاعر مشاعره واحاسيسه بالرثاء وذكرى الفقيد ويكثر من الشكوى ومايرافقها من حنين ودموع.

وبتنوع مواقف الحزن يبر

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