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Measuring the Critical Success Factors for Total Quality Management Applications (Compared research of many colleges)
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ABSTRACT

This research aim to measure the critical success factors for total quality management applications, in order to know the key and important role played by these factors at applying the total quality management through a comparative study conducted in a number of a private colleges.

The research problem posed a set of questions, the most important ones are: Are the colleges (sample of research) aware of the critical success factors at applying the total quality management? What is the availability of the critical success factors at the work of the colleges (sample of research)? 

What are the critical success factors in the work of the research sample colleges? What are these factors? Which one of the critical success factors is more effective on applying the total quality management?

For the purpose of completing this research, questionnaire has been designed as a tool of data collection and information, the questionnaire has been distributed to a number of private colleges which consisted of (12) private colleges in Baghdad and at a sample of (97) individuals, and the sample included members of the boards of colleges surveyed represented by (Deans, Deans deputies, heads of departments, and quality officials). The researcher adopted in the preparation of the questionnaire on the ready-made scale (Hietschold et al., 2014) to identify the critical success factors, as these factors are most relevant to the current research tendency, since a 7-scale Likert was used to determine the answers to the questionnaire paragraphs. In addition, the researcher used a Poll form to identify the importance of the new factors obtained by exploratory factor Analysis, and used the fishbone diagram to determine the causes of the key factors and the next step was to use the prioritization matrix after it had been developed to include the influence between key and subsidiary factors after it was include only importance, subsequently the relative effect of these factors was extracted and compared with the ideal state that they should be , thus extraction the gap between them, The researcher have used the ready statistical program (EXCEL 2010, SPSS V.23) to analyze the research data and obtain the results.

The research reached a number of conclusions, the most important of which are: Each organization or industry has its own critical success factors that are different from other organizations or industries and this depends on the size, structure, strategies and location of the organization, in addition, taking these factors together would have a more positive effect than if each factor were adopted separately. The most private colleges that have been studied adapt critical success factors when total quality management have applied but in different levels and this confirm the success and progress have been acquired by these colleges in the last years, and a few numbers of these colleges had not set an administrative structure specialized in quality and some other have this structure but not effective.

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Publication Date
Mon Dec 01 2014
Journal Name
Al Mustansiriyah Journal Of Pharmaceutical Sciences
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Sun Mar 01 2020
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The impact of reinsurance indicators on the financial surplus of the National Insurance Company: applied research in marine insurance / merchandise branch
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Wed May 10 2023
Journal Name
Journal Of Planner And Development
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Thu Jun 01 2023
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Mon Jun 05 2023
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Statistical Methods for Controlling the Quality of Crude Oil Products in Iraq
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Publication Date
Tue Dec 01 2009
Journal Name
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EFFECT OF ZRO2 , WO3 ADDITIVES ON CATALYTIC PERFORMANCE OF PT/HY ZEOLITE COMPARED WITH PT/ΓAL2O3 FOR IRAQI NAPHTHA TRANSFORMATION
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Light naphtha treatment was achieved over 0.3wt%Pt loaded-alumina, HY-zeolite and Zr/W/HY-zeolite catalysts at temperature rang of 240-370°C, hydrogen to hydrocarbon mole ratio of 1-4 0.75-3 wt/wt/hr, liquid hourly space velocity (LHSV) and at atmospheric pressure. The hydroconversion of light naphtha over Pt loaded catalyst shows two main reactions; hydrocracking and hydroisomerization reactions. The catalytic conversion of a light naphtha is greatly influenced by reaction temperature, LHSV, and catalyst function. Naphtha transformation (hyroisomerization, cracking and aromatization) increases with decreasing LHSV and increasing temperature except hydroisomerization activity increases with increasing of temperature till 300°C then began

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