Abstract
Objective(s): To evaluate housekeeping services staff work environment and their health status, as well as to determine the impact of the work environment upon their health status.
Methodology: A descriptive design is employed throughout the present study to evaluate housekeeping services staff work environment and their health status, as well as to determine the impact of the work environment upon their health status from November 3rd 2017 to June 30th 2018. A purposive “nonprobability” sample of (101) housekeeping staff is selected for the present study. An instrument is constructed for the purpose of the study and it is consists of (2) parts: (I) Evaluation of work environment, and (II) Evaluation of housekeeping staff's health status. A pilot study is conducted for the determination of the instrument’s validity and reliability. The content validity of the instrument is determined by panel of (35) experts. So, the instrument is considered adequately valid measure after performing the modifications that based on the experts’ responses. The internal consistency reliability is determined through split-half technique and the computation of Cronbach alpha correlation coefficient of (r=0.87) which is indicated that the instrument is adequately reliable measure. Data are collected through the use of the study instrument and the structured interview technique as means of data collection. Data are analyzed through descriptive statistical analysis approach of frequency, percentage, mean, total score and range and inferential statistical data analysis approach of linear regression.
Results: The study indicates that the work environment is moderately risky (92.1%) and
the housekeeping staff health status is ranging between fair (42.6%) to good (42.6%) for most of them. The biological, chemical and physical aspects of work environment have great impact upon the housekeeping services staff health status.
Recommendations: The study recommends that work environment can be monitored to maintain occupational health and safety; periodic medical examination has to be initiated and presented to the housekeeping services staff and further research can be conducted on different settings and large sample size.
The ability of insurance companies to achieve goals depends on their ability to meet customers' requirements, and this requires them to identify target markets and respond to needs and wishes of the markets, the skill is to convince the company to operate what is in the interest of the customer if he is convinced the customer service provided to him, he would repeat to deal with, and where the cost of maintaining existing customers is less than the cost of attracting new customers, the insurance companies that is working hard to maintain their customers, the more customer satisfaction with the services provided has increased loyalty and weakened the ability of competitors lured.
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