knowledge management
costumer orientation and competitiveness of
business organizations
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The research aims to reach a set of objectives concerning creation a clear vision about
conceptual, philosophical and practical dimension of relations, and effects between
knowledge management, costumer orientation and competitiveness to construct a
framework of a pragmatic model as a solution to research problem and its questions
which the main one is about the role of knowledge management and costumer
orientation in competitiveness of business organizations.
To achieving this goal, it was necessary to make, in priory, a review and discussion
to the theoretical dimension of research variables to have a clear vision about
constructing hypostatical research model implying a set of hypotheses which, by
proving them in companies studied, repr
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