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The effect of applying total quality management on the competitiveness from the point of view of the front-rows employees for customer service (An analytical study of Palestinian local banks)
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The study aimed to identify the effect of Total Quality Management on enhancing competitiveness through the opinions of employees of the front- rows of customer service in local Palestinian banks, the researcher adopted an analytical descriptive method through developing a special questionnaire to accomplish the study’s objectives and answer its questions. The study involved all the Palestinian local banks, with their scattered branches in West Bank. The study sample consisted of 3470 executive employees for banking services out of 4753 employees, in the rate of 73%, and the study sample reached (485) employees who were randomly selected working in the front -rows to provide services in the local Palestinian banks during the year 2019, And the added value in this study was to examine the opinion of that sample of respondents, The results showed statistically significant differences for the importance of applying TQM and competitiveness. Based on the results of the study, the researcher recommended Palestinian local banks to deepen the employment of Total Quality Management in all its dimensions in their banking services to enhance their competitive capabilities. And to focus on developing and refining the skills of employees, developing and diversifying banking services based on modern technology, and measuring the quality of service provided to customers on a regular basis and in various forms and methods.

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Publication Date
Thu Jul 21 2022
Journal Name
Al-academy
خصائص الشكل في منحوتات مرتضى حداد
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يهتم البحث بدراسة الشكل في منحوتات الفنان مرتضى حداد ، والبحث عن خصائصه الفنية، وعلى وفق ذلك تمت صياغة عنوان البحث بالصيغة آلاتية: خصائص الشكل في منحوتات الفنان مرتضى حداد. شيد البحث على أربعِ مباحث؛ وتتقدمها مقدمة ثُبتت فيها مشكلة البحث التي قام على أساسها هذا البحث ، وكذلك أهمية البحث وبيان مدى الحاجة إليه ، وكذلك تحديد هدف البحث وهو الكشف عن خصائص الشكل في منحوتات الفنان مرتضى حداد ، فضلاً عن ح
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Publication Date
Sun Jun 01 2008
Journal Name
Journal Of The College Of Languages (jcl)
ادبيات تطبيقى در ادب فارسى معاصر
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The comparative literature is a branch of literary criticism which Point to the literary association and relation connecting a mong different world nations and the effect of a nations literature and Culture on another nations literature and culture .So the comparative literature is an image and affront of influence on another nation and countrys literature and culure, for example, the effect of Arabic literature on the Persian , French , English Turkish, Indian and Chinese literature and vice aversa . The current research includes three sections .The first section refers to the meaning and definition of the term “comparative literature '', its origin and beginning s. While the second section focuses on the beginning of the comparative

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Publication Date
Sat Jun 18 2022
Journal Name
Al-academy
انعكاسات المرايا وتأثيرها في التصميم الداخلي
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لم يعد اي فضاء سكني يخلو من المرايا التي قد يكون استخدامها وظيفي بحت ولكن وبتطور الحياة اصبحت للمرايا فوائد ومعالجات جماليه ووظيفيه معا ,من هنا جاءت اهمية البحث حيث جاء البحث بثلاثة فصول:الفصل الاول: تم من خلاله تحديد مشكلة البحث والتي تمثلت بالتساؤل(هل هناك تاثير مباشر لانعكاسات المرايا في التصميم الداخلي).كما تم تحديد اهمية البحث والتي تكمن في فتح ابواب معرفيه للدارسين في مجال التصميم الداخلي ل
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Publication Date
Mon Oct 15 2018
Journal Name
Arab Science Heritage Journal
حرد حرد المتن في المخطوطات الإسلامية
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Convert is one of the Islamic manuscript that contains an important data as the finishing date of copy , the place of copy ,the name of the copy in addition to mention converting of many data about schools,and holy places. Many copiers tried to record historical data that can not be found in other places.

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Publication Date
Wed Dec 19 2018
Journal Name
Arab Science Heritage Journal
الحياة الحياة الاقتصادية في بلاد الحجاز
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Praise be to Allah the Merciful, Praise be to him what has guided us and blessed, with thanks for what Olanna, Akram, and prayed God to Muhammad, the Seal of the Prophets and The God of the good and virtuous, and to his family Almentajabin.

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Publication Date
Sun Apr 28 2019
Journal Name
Arab Science Heritage Journal
السياق السياق وأثره في الدلالة اللغوية
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Context has a great value in determining meanings and understanding speech as well as it has a significant impact on interpretation of the sacred text (Holy Quran) since it needs to be carefully understood by knowing the different circumstances

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Publication Date
Wed Jun 01 2005
Journal Name
Journal Of The College Of Languages (jcl)
הצורה השירית בשירת דן פגיס קובץ " גלגולים " לדוגמה
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הקדמה
עיון זה מטפל ביסוד עיקרי במבנה השירי, כלומר הצורה השירית, המהווה את היסוד הבולט והחשוב ביותר
בשירה, אין שיר בעל ערך אמנותי שלא מכיל צורה שירית יפה.
העיון הזה כולל מבוא על הצורה השירית , בו הצגנו דעות של מבקרים ערביים ומערביים בולטים ביחס הנושא ,
למען הגשת צורה מפורשת להבנת מבנה הצורה השירית . סקרנו את היסודות העיקריים שנשענה עליהם
הצורה השירית ומהן: הדמיון, הדמוי, מטאפורה, סמל, סיפקנו הסבר מפורט על

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Publication Date
Tue Sep 27 2022
Journal Name
Arab Science Heritage Journal
الانهيار الحضاري في المجتمع المسلم وأسبابه
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 By taking a quick look at the glory history of our nation and the current reality of it, we find that the difference is clear between how we used to be and what we have become. This is what I call the regression of civilization that happened to our Muslim nation.

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Publication Date
Tue Dec 01 2020
Journal Name
Journal Of Economics And Administrative Sciences
Strategic Entrepreneur ship and its role in a marketing performance
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The current research aims through its chapters to verify the relationship and impact of strategic leadership as an independent variable in the marketing performance as a respondent variable, in a leap cement plant, and try to come up with a set of recommendations that contribute to enhancing the practice and adoption of the two variables in the organization under discussion. And based on the importance of the research topic to the community, and to the researched organization and its members, the analytical and analytical approach was adopted in the completion of this research, and the research community included a leap cement plant in Anbar Governorate, while the research sample was represented by (department heads, and people o

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Publication Date
Wed Oct 31 2018
Journal Name
Arab Science Heritage Journal
التعليم التعليم في كربلاء 1958-1968
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هذه الدراسة محاولة جادة لفهم تطور التعليم في كربلاء المقدسة خلال المدة 1958-1968، تناول البحث محاور عدة، ابتدأ في رياض الاطفال، ومن ثم التعليم الابتدائي في كربلاء، فالتعليم الثانوي. اعتمد التربية، التخطيط، الارشاد، فضلاً عن عديد الكتب التي اعتمدت الوثائق والتي سيجدها القارئ في ثبت المصادر.

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