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The effect of applying total quality management on the competitiveness from the point of view of the front-rows employees for customer service (An analytical study of Palestinian local banks)
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The study aimed to identify the effect of Total Quality Management on enhancing competitiveness through the opinions of employees of the front- rows of customer service in local Palestinian banks, the researcher adopted an analytical descriptive method through developing a special questionnaire to accomplish the study’s objectives and answer its questions. The study involved all the Palestinian local banks, with their scattered branches in West Bank. The study sample consisted of 3470 executive employees for banking services out of 4753 employees, in the rate of 73%, and the study sample reached (485) employees who were randomly selected working in the front -rows to provide services in the local Palestinian banks during the year 2019, And the added value in this study was to examine the opinion of that sample of respondents, The results showed statistically significant differences for the importance of applying TQM and competitiveness. Based on the results of the study, the researcher recommended Palestinian local banks to deepen the employment of Total Quality Management in all its dimensions in their banking services to enhance their competitive capabilities. And to focus on developing and refining the skills of employees, developing and diversifying banking services based on modern technology, and measuring the quality of service provided to customers on a regular basis and in various forms and methods.

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Publication Date
Sun Mar 01 2020
Journal Name
مجلة الاداب، جامعة بغداد
مفارقة ُ الذائعِ في التقديم والتأخير
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مارسَ التراث بغير قصد دوراً تحكّمياً في العلل البلاغية ، إذ أمكث في كل موضوع علّة ً في عليائها بـها يقارع وبفضلها يداول ، ممـا كفل ديمومتها وتوجّـه الخاطر إليها، ومـن تلك العلل ( العناية بالمتقدّم لأنـــه الأهمّ ) الماثلة في موضوع( التقديم والتأخير) ، فقد تركت هذه العلّة لقوّة ركائزها بصمتها بنجاح لتكون مدخلاً إلى علل أخرى في إطار مفاهيمي مستوفٍ حقائق موضوعية وهواتف نفسية يغذيها الواقع، ولكن بمتابعة نصـوص قرآ

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Publication Date
Mon Oct 22 2018
Journal Name
Arab Science Heritage Journal
الكيمياء الكيمياء في الحضارة الإسلامية
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This research takes its significance by referring to the participation of Arab Muslims in the knowledge of the chemical heritage, including the new writings and additions to this science; and thus made the way easy directly or indirectly for Europeans in the scientific knowledge of chemical, Starting from Khalid bin Yazid until the death of the last scientists Muslims in this area .

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Publication Date
Tue Jan 08 2019
Journal Name
Arab Science Heritage Journal
الإشاعة في ضوء القرآن الكريم
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شغلت الإشاعة حيزا مهما من اهتمام العلوم الاجتماعية وكانت مادة بحث في علم النفس الفردي وعلم النفس الاجتماعي وعلم الاجتماع والسياسة. ويأتي هذا الاهتمام الكبير والمتواصل بالإشاعة لآثارها الخطيرة على حياة الأفراد والمجتمعات في أوقات السلم والحرب.

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Publication Date
Wed Dec 01 2010
Journal Name
Journal Of Economics And Administrative Sciences
حوالات الخزينة واستخداماتها في العراق
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ABSTRACT

The Iraqi Government had used all Possible methods of financing the fiscal deficit according to the economic and Political Circumstances at the time. It had borrowed from abroad during the 1980s. Those methods of borrowing led to negative impacts on the Iraqi economy such as increased external dept burden, higher inflation rate, negative interest rate and accumulation of domestic debt.

The "Financial Management and Public Debt" law no 95/ 2004 made a great change in those methods of Financing fiscal deficit in Iraq. Before 2004, the deficit was financed by issuing Treasury Bills and selling them to the Central Bank of Iraq with a prefixed interest rate. Thus, i

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Publication Date
Sat Feb 09 2019
Journal Name
Journal Of The College Of Education For Women
Eloquence Assemblage in Andalusian Poetry
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The eloquence assemblage, as it is appeared in this research, is the most prominent terms that
accompany the art. It includes the whole artworkand it does not stop at the borders of the
construction, but also extends to the material presented in this or that work. It means the
discovery of all that essential in the material presented and it is far away from what is
accidental and fleeting. Moreover, it is the type of pressure of the poetic status and the
familiarity with the material flowing subconsciously. It means that the clever poet masters his
language alongside with his discernment and intelligence framed by fast-witted. The semantic
assemblage within the technical construction means focusing on what embodies t

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Publication Date
Sat Feb 01 2014
Journal Name
دار الجواهري للنشر والطباعة
الميسر في موسيقى الشعر العربي
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الميسر في موسيقى الشعر العربي

Publication Date
Sun Mar 26 2023
Journal Name
Arab Science Heritage Journal
الأصوات اللثوية في اللغة العربية
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The Arabic language has always been and still is the preoccupation of our scholars, both advanced and late, because of the amazing secrets that this language holds. What distinguished it from the rest of the languages ​​is that its owners speak with sounds that others are unable to pronounce, except by vigorous attempts, and these voices include za’, middle and extreme hamza, and ha’.

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Publication Date
Mon Jul 22 2019
Journal Name
Arab Science Heritage Journal
مرقد السيدة نرجس في سامراء
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يعدّ مرقد السيدة نرجس كاحد  المعالم القديمة المقدسة في العالم الإسلامي،
لابدّ من تسليط الضوء على شخصية السيدة نرجس عليها السلام

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Publication Date
Thu Sep 01 2011
Journal Name
Journal Of Economics And Administrative Sciences
Auto Risk Analysis in Iraq
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يتنامى يوما بعد يوم استخدام السيارات وتتعاضم اعدادها ، فهذا هو عصر السرعة، وخاصة في مجال النقل والمواصلات، والتي تتحقق باستخدام وسائل النقل المختلفة ومن بينها السيارات، وبالتالي اصبحت هذه الوسيلة ضرورية لتحقيق هذه السرعة ومن ضرورات الحياة في انجاز الاعمال.

وتتبارى مصانع السيارات فيما بينها لانتاج انواع السيارات بمواصفات عالية من المتانة والامان والراحة، وفي ذات الوقت اصبحت هندسة الطرق

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Publication Date
Mon May 02 2016
Journal Name
مكتبة السيسبان بغداد
دراسات في قانون التجارة الدولية
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دراسات في قانون التجارة الدولية