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The effect of applying total quality management on the competitiveness from the point of view of the front-rows employees for customer service (An analytical study of Palestinian local banks)
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The study aimed to identify the effect of Total Quality Management on enhancing competitiveness through the opinions of employees of the front- rows of customer service in local Palestinian banks, the researcher adopted an analytical descriptive method through developing a special questionnaire to accomplish the study’s objectives and answer its questions. The study involved all the Palestinian local banks, with their scattered branches in West Bank. The study sample consisted of 3470 executive employees for banking services out of 4753 employees, in the rate of 73%, and the study sample reached (485) employees who were randomly selected working in the front -rows to provide services in the local Palestinian banks during the year 2019, And the added value in this study was to examine the opinion of that sample of respondents, The results showed statistically significant differences for the importance of applying TQM and competitiveness. Based on the results of the study, the researcher recommended Palestinian local banks to deepen the employment of Total Quality Management in all its dimensions in their banking services to enhance their competitive capabilities. And to focus on developing and refining the skills of employees, developing and diversifying banking services based on modern technology, and measuring the quality of service provided to customers on a regular basis and in various forms and methods.

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Publication Date
Wed Jan 01 2025
Journal Name
مجلة لارك جامعة
تحليل الأخطاء النحوية في التواصل الكتابي لدارسي اللغة الاسبانية في العراق
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تحليل الأخطاء النحوية في التواصل الكتابي لدارسي اللغة الاسبانية في العراق

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Publication Date
Thu Nov 01 2018
Journal Name
Journal Of Economics And Administrative Sciences
Use A State Space Model and Forecast House Prices in Baghdad.
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The purchase of a home and access to housing is one of the most important requirements for the life of the individual and the stability of living and the development of the prices of houses in general and in Baghdad in particular affected by several factors, including the basic area of the house, the age of the house, the neighborhood in which the housing is available and the basic services, Where the statistical model SSM model was used to model house prices over a period of time from 2000 to 2018 and forecast until 2025 The research is concerned with enhancing the importance of this model and describing it as a standard and important compared to the models used in the analysis of time series after obtaining the

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Publication Date
Tue Jan 29 2019
Journal Name
Arab Science Heritage Journal
المنهج التاريخي في كتاب (نزهة الألباب في طبقات الأدباء) للأنبا ري
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اهتم العديد من الباحثين والمحققين في دراسة أبي البركات الأنباري ، كونه أديبا ولغويا ومفسرا ، ونشروا معظم ما وصل إلينا من مؤلفاته ،لكن كما يبدو أن الانباري، مؤرخا ، لم ينل حظه من الاهتمام والدراسة على الرغم من أن كتابه (نزهة الألباب في طبقات الأدباء) قد نشر وحققه صفوة المحققين ([i])وذلك انهم أغفلوا التعريف بمنهجه ودراسته لاسيما وأن التأليف في كتب الطبقات من أهم مناهج الكتابة التاريخية

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Publication Date
Wed Jan 26 2022
Journal Name
Arab Science Heritage Journal
قراءة في الحوادث التاريخية في مخطوطة تحفة الأصحاب ونزهة ذوي الألباب
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The manuscript (Tuhfat al-Ashab wa Nuzhat al-Albab) by the author Ahmed bin Ibrahim al-Hanafi al-Srouji (d. 0ٓٔ AH / ٖٓٔٔ
AD), one of the important manuscripts because it is an encyclopedia characterized by the diversity of its topics

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Publication Date
Tue Nov 13 2018
Journal Name
Arab Science Heritage Journal
الخلاف الخلاف على ولاية العهد وأثره في ظهور الأحزاب في إنكلترا
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It may say that of difference towards a state that had  witnessed the birth of modern party system in England ،and it appear a new case of  organization and use ways effecting in general opinion through the election parties that had different in their ideology as Alweel party which dealt with religion related among its members with Buretan with its members participation understandings of free expression of their opinions trying to fight the control of Christ men in a time that Tory party was Enklikanian  more than as it was loyalty one .

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Publication Date
Tue Jan 01 2013
Journal Name
Journal Of The College Of Languages (jcl)
СЕМАНТИЧЕСКИЕ ОТНОШЕНИЯ ПАРАДИГМЫ ТЕКСТА В НАУЧНОЙ ЛИТЕРАТУРЕ РУССКОГО ЯЗЫКА
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Аннотация: В данной статье исследуется проблема семантики текстовой парадигмы как одного из активных вопросов языковой науки о тексте, рассматриваются семантические отношения и их роль в раскрытии тех смысловых связей, на основе которых можно отличать типы семантических отношений «синонимия, антонимия, полисемия», выдвигается положение о семантических отношен

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Publication Date
Wed Nov 14 2018
Journal Name
Arab Science Heritage Journal
قبيلة قبيلة همدان في التاريخ العربي في عصري قبل الإسلام وصدره
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Hamdan tribe had considered one of the biggest tribe in Yemen. It contained many branches, thus, it had distributed in many cities and for this reason , it was different in their warship. it was one of the tribe that had many courageous men

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Publication Date
Sun Jun 01 2008
Journal Name
Journal Of Economics And Administrative Sciences
التجربة الصينية في الإصلاح والتنمية : بحث في خصوصية المنهج والدروس المستخلصة
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The Chain's experience of reform and development monopolized with deep and exclusive concerns of the world.

Starting from the academic departments of universities and researches and study centers to the world's organizations and institutes passing through the government and the official systems in many countries that get affected , positively or negatively, now or later by china's economic development .

Searching in the china's experience of reform and development  is important because it takes place in a developing country in which the leadership is succeeded in choosing the right methodology an model of changing and operating economics, making use of all the past national a

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Publication Date
Sun Jan 13 2019
Journal Name
Arab Science Heritage Journal
أبو بكر الرازي رائد الطب السريري في كتابه الحاوي في الطب
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في مدينة الري القريبة من طهران الحالية ولد ابو بكر محمد بن يحيى بن زكريا الرازي سنة 251هـ/865 م وسميً بالرازي نسبة الى مدينة الري 0 أحب الرازي الغناء والضرب على العود في بداية حياته ثم هجر ذلك كله واتجه الى الطب والكيمياء 0 درس الطب في شبابه في بغداد وقد اخطأ بعض المؤرخين في ظنهم ان

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Publication Date
Tue Nov 13 2018
Journal Name
Arab Science Heritage Journal
قبيلة قبيلة همدان في التاريخ العربي في عصري قبل الإسلام وصدره
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Hamdan tribe had considered one of the biggest tribe in Yemen. It contained many branches, thus, it had distributed in many cities and for this reason , it was different in their warship. it was one of the tribe that had many courageous men .

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