Preferred Language
Articles
/
jeasiq-1908
Intellectual Capital and Role in Achieving of Management of Customer Experience : A field study of the views of a sample of the leaders of Iraqi banks
...Show More Authors

The issue of intellectual capital is a critical issue in the success and excellence of organizations, especially if it is linked to the management of customer experience, and because of the characteristic of the Iraqi environment, which affected all sectors, including the banking sector, it was important to discuss the types of intellectual capital and its relationship to the management of customer experience, especially when managers private banks, the importance of research lies in the linking of its variables to build the strategic capabilities of banks to achieve excellence and sustainability, it aims to diagnose the extent of interest in the types of intellectual capital and management of customer experience in the Iraqi banking sector.

One of the most important hypotheses from which the research started is that intellectual capital has a significant influence on the management of the customer's experience. The research community represented (33) private banks in Baghdad, where the sample of the research targeted (10) banks, represented by (120) executive director in the general administration of the researched banks and those who have them. A direct relationship with customers and participants in banking decision-making, the analytical method (quantitative) was adopted using the questionnaire as a tool for collecting data and information related to research. The appropriate statistical tools were chosen in terms of the Pearson's correlation coefficient to test the relationships between variables and the simple and multiple regression equation for impact testing by statistical programs (SPSSV.23), (AMOSV.23). The results also showed the validity of correlations and influence on the level of variables, then data analysis was performed. Diagnosing conclusions and formulating recommendations.

The most important findings of the research show that the executives of the banks of the research sample have employed the types of intellectual capital (human capital, relationship capital, structural capital) to achieve the management of the customer experience, where the results were generally higher correlation than the individual sub-dimensions.

The most important recommendations need to invest the relationship between the relationship capital (employee relationship, customer relationship) and the management of customer experience if the banks need to activate this relationship through which the customer is followed up and communicate with him and establish a good relationship and win the friendliness and trust of the customer by providing distinctive service Creating a distinctive image in the minds of customers

Crossref
View Publication Preview PDF
Quick Preview PDF
Publication Date
Tue Jan 08 2019
Journal Name
Arab Science Heritage Journal
الإشاعة في ضوء القرآن الكريم
...Show More Authors

شغلت الإشاعة حيزا مهما من اهتمام العلوم الاجتماعية وكانت مادة بحث في علم النفس الفردي وعلم النفس الاجتماعي وعلم الاجتماع والسياسة. ويأتي هذا الاهتمام الكبير والمتواصل بالإشاعة لآثارها الخطيرة على حياة الأفراد والمجتمعات في أوقات السلم والحرب.

View Publication Preview PDF
Publication Date
Sun Dec 02 2007
Journal Name
Political Sciences Journal
العلمانية في الفكر الصهيوني المعاصر
...Show More Authors

العلمانية في الفكر الصهيوني المعاصر

View Publication Preview PDF
Crossref
Publication Date
Sun Oct 07 2012
Journal Name
Journal Of Educational And Psychological Researches
" التجديدات التربوية في العملية التعليمية "
...Show More Authors

Staring Of Its Philosophy And Intellectual  Orientations  And Ending With What Offering In Studying Rooms  {Educational System} Concerning  With Scientific ,Cognitive , Technological And Cultural Structures ,The Variables Inside This System  More Than Constants And Preoccupation With Future More Than Past And Present . 

So We Should Review  The Education System  Starting Of Its Philosophy Ending With Formulate  The Educational Structure According To A New Standers  To Estimate The Educational Outputs Within A Frame Of Behavioral Outputs  Relay On Global Quality Standards Influenced By Global Quality Culture Which Make Us Along The Educational And Cul

... Show More
View Publication Preview PDF
Publication Date
Mon Sep 25 2023
Journal Name
Arab Science Heritage Journal
المنهج النبوي في التعايش الحضاري
...Show More Authors

This research aims to highlight the prophetic approach in civilized coexistence, and to show what society was like in the time of the Prophet, and specifically after the sakha and the writing of the newspaper (prophetic document) which established the rules of civilized coexistence, and there is no doubt that God almighty created all nations and different peoples according to Human nature, this difference has been recognized by the duty of coexistence and acquaintance without abolishing each other, coexistence and recognition of the other and respect for its particularities result in a state of dialogue between cultures and civilizations and paves the way for their meeting instead of clashing, as well as contributing coexistence to make

... Show More
View Publication Preview PDF
Publication Date
Sat Jun 30 2018
Journal Name
College Of Islamic Sciences
مؤخّر الصداق في الفقه الإسلامي
...Show More Authors

The science of jurisprudence of the most honorable science, and engaged in the great reward with God Almighty; Today, they strive to highlight this tremendous wealth by searching for it, studying it, realizing it and presenting it to mankind for the purpose of benefiting from it.
   It is a blessing to me that guided me to write in jurisprudence on the subject: (Delayed dowry in Islamic jurisprudence) Islamic law has preserved the rights of the wife to her husband, which is a financial and moral right. It is one of the provisions of the marriage contract and not a health condition and therefore marriage is held without mentioning in the contract.

View Publication Preview PDF
Publication Date
Thu Jun 01 2006
Journal Name
Journal Of The College Of Languages (jcl)
Epische Bearbeitungen im ägyptischen Theater
...Show More Authors

Der ägyptische christliche Schriftsteller und Dramaturg Alfred
Faradj wurde 1929 in El-Zaqazek/ Alexandria geboren. An der
philosophischen Fakultät der Universität Alexandria erhielt er 1949 den
B.A. Grad. Von 1949 bis 1950 arbeitete er als Lehrer und als
Theaterkritiker bei verschiedenen Zeitungen wie Akhir Sa’a, Ros El-
Yousef, El- Ghad und El-Djiel. 1952 erhielt er den Sultan-ElAwies-Preis
für Literatur. Die goldene Medaille für Künste und Literaturschaffen
bekam Faradj 1956 für seinen ersten Einakter Saut Missr’/ Die Stimme
Ägyptens. Dieses Stück wurde im Dezember 1956 am Nationaltheater in
Kairo aufgeführt und von Hamdy Ghaith inszeniert.

View Publication Preview PDF
Publication Date
Sun Jul 01 2007
Journal Name
Political Sciences Journal
الامامة والثورة في فكر المعتزلة
...Show More Authors

الامامة والثورة في فكر المعتزلة

View Publication Preview PDF
Crossref
Publication Date
Wed Dec 01 2010
Journal Name
Journal Of Economics And Administrative Sciences
حوالات الخزينة واستخداماتها في العراق
...Show More Authors

ABSTRACT

The Iraqi Government had used all Possible methods of financing the fiscal deficit according to the economic and Political Circumstances at the time. It had borrowed from abroad during the 1980s. Those methods of borrowing led to negative impacts on the Iraqi economy such as increased external dept burden, higher inflation rate, negative interest rate and accumulation of domestic debt.

The "Financial Management and Public Debt" law no 95/ 2004 made a great change in those methods of Financing fiscal deficit in Iraq. Before 2004, the deficit was financed by issuing Treasury Bills and selling them to the Central Bank of Iraq with a prefixed interest rate. Thus, i

... Show More
View Publication Preview PDF
Crossref
Publication Date
Tue May 20 2008
Journal Name
Journal Of Planner And Development
Notes on regional development policies
...Show More Authors

the regional and spatial dimension of development planning must be taken as a point of departure to the mutual of the spatial structure of the economy , development strategy and policies applied 'therein such as the location principles and regional development coordination of the territorial problems with the national development planning and timing of regional vis-a-vis national development plan_. Certain balance and integration is of sound necessity' between national _regional and local development objectives through which the national development strategy should have to represent the guidelines of the local development aspirations and goals. The economic development exerts an impact on the spatial evolution, being itself subje

... Show More
View Publication Preview PDF
Publication Date
Sun Jan 02 2005
Journal Name
Political Sciences Journal
عرض (الانتصار في الحروب الحديثة)
...Show More Authors

الانتصار في الحروب الحديثة

View Publication Preview PDF
Crossref