صفوف الانتظار
المقدرات الحصينة
القيم المتطرفة
تحسين كفاءة أداء نظام صف الانتظار.
Queueing theory
Robust Estimators
Outliers Value
Improve the Efficiency of the performance of queuing system.
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The purpose of this research is to a treatment the impact of Views outliers to the estimators of a distributed arrival and service to the theory of queues and estimate the distribution parameters depending on the robust estimators, and when he was outliers greatest impact in the process of estimating the both distributions mentioned parameters, it was necessary to use way to test that does these data contain abnormal values or not? it was used the method ( Tukey ) for this purpose and is of the most popular ways to discover the outliers , it shows that there are views abnormal (outliers ) in the estimators of each of the distributional arrival and service, which have a significant impact on the calculation of these estimato
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