Abstract

  The study aims to find out the impact of expectations and perceptions in determining the position of the customer service quality received by him. Represent the expectations and perceptions customer’s key of service quality determinants. The customer's requirements and needs main pivot, who must be built all events and activities and efforts of service organizations, including the hotel and organizations that operate in an environment known as highly competitive , intensification and  complexity of the conditions set by the customer and increasing day after day. The study sample of three Luxury hotels in Kurdistan region of Iraq a model. The use of service quality m

Objectives: The study aims at finding the effectiveness of dietary habits on urolithiatic patients at Urinary Units
in Baghdad Teaching Hospitals.
Methodology: A quantitative descriptive study was conducted to identify the effectiveness of dietary habits on
(100) of urolithiatic patients in Urinary Units at Baghdad Teaching Hospitals starting from May 2011 to Sep.
2012.Data were collected through the use of constructed check list of the questionnaire format, which
consists of two parts: - The first part: is related to the patient's demographic variables ; the second part: is
constructed to serve the purpose of the study (effectiveness of the dietary habits). The total number of items
of the questionnaire is (69) item

على الرغم من إن الابداع والمبدعين وخصائصهم العقلية والشخصية تعد من المفاهيم المهمة والشائعة في الحياة بمجالاتها كافة، ففي الوقت الذي نجد فيه العديد من الدراسات والمقالات العربية والاجنبية التي تناولته بشكل او باخر، لكنها جميعها اعتمدت على المقياس الخاص بالتفكير الابداعي لمؤسسه الاول تورانس منذ عام (1967)، متجاهلة التغيير والتطور المعلوماتي ولا سيما في الانترنيت والحاسوب وما افرزه هذا من مفردات شاعت وتداول

Abstract

This research aims to determine the role of the quality of higher education in achieving organizational excellence at the universities of Baghdad and Al-Nahren, was based on research on the main hypothesis is:First:- There is correlation and between the quality of higher education dimensions (continuous improvement, measurement and analysis, the culture of the organization, optimal use of resources , customer satisfaction) and organizational excellence dimensions (strategic planning, focusing on the market and the customer, information and analysis, the effectiveness of operations, processes and resources), Second:- Second, there is the impact of relationship sig

هدفت الدراسة إلى قياس النشاط الكهربائي (المعدل والقمة) للعضلة الصدرية العظيمة لجهتي اليمين واليسار في تمرين الضغط على المسطبة المستوية باستعمال الأثقال الحرة وجهاز سميث، والتعرف على الفروق في النشاط الكهربائي للعضلة الصدرية العظيمة اليمين واليسار في تمرين الضغط على المسطبة المستوية باستعمال الأثقال الحرة وجهاز سميث وفي الشدد (50% و 75% و100%). واستعمل الباحث المنهج التجريبي بأسلوب المقارنة. وتم اختيار عينة

The enrollment of students in the university represents a new stage in their life that differ from the previous educational stages that student has previously established. It should be noted that students with special needs at the University of Baghdad are not large numbers. It appears that these students have an excel role in their colleges most often, That is, the handicap was not a barrier to their scientific progress, but rather an incentive for them to excel. The most important conclusion reached by the researcher is that the University of Baghdad had no role in caring for people with special needs and caring for them financially, socially, psychologically, healthily and economically, they need to pay attention to them and take care

م,د. فرات سمير فرج

تدريسي في مديرية تربية محافظة الانبار

Abstract

       This research aims to assess and measure the quality of health services provided by the Baghdad Educational Hospital using  five dimensions of 5Qs , Developer model by (Zinelidin), 2006), the problem of the research is to try to determine the quality of health services provided at the hospital as well as the investigation of the existence of the elements of quality contribute to achieve the requirements of customers and their needs, and used for the purposes of this research two approaches, first used Applied Research to 5Qs dimension model and use the Checklist as a Key tool to collection and analysis of data and the second descriptive analytical me