Abstract

  The study aims to find out the impact of expectations and perceptions in determining the position of the customer service quality received by him. Represent the expectations and perceptions customer’s key of service quality determinants. The customer's requirements and needs main pivot, who must be built all events and activities and efforts of service organizations, including the hotel and organizations that operate in an environment known as highly competitive , intensification and  complexity of the conditions set by the customer and increasing day after day. The study sample of three Luxury hotels in Kurdistan region of Iraq a model. The use of service quality m

The problem of research is the need to find out the obstacles and difficulties facing women in accessing leadership positions at the University of Baghdad from their point of view. The importance of research comes from the importance of women in the university and their vital role in the development of society. The research objectives summarized the most important obstacles facing women Access to the leadership positions in the university and the relative weight of these obstacles as well as trying to identify differences in their view of these obstacles according to the variables of specialization (scientific, human) and the scientific title (Professor, Assistant Professor, Teacher, Assistant Lecturer). They were (144) university female

The aim of this research is to construct a cognitive behavior program based on the theory of Meichenbaum in reducing the emotional sensitivity among Intermediate school students. To achieve the aims of the research, two hypotheses were formulated and the experimental design with equal groups was chosen. The population of research and its sample are determined. The test of negative emotional sensitivity, which is constructed by the researcher, was adopted. The test contains (20) items proved validity and reliability as a reliable test by presenting it to a group of arbitrators and experts in education and psychology. An educational program is constructed based on the theory of Meichenbaum. The test was applied to a sample of (60) second i

The topic of research (women and ideology in the feature film) is a series of researches addressed by the researcher on the subject of women in the feature film through studying the ideology as a thought and political system not only limited to the world of men, but women had a significant contribution in this area.  The research identified the problem and its need as well as the objectives of the research and clarified its limits and importance. The research also identified the theoretical framework, which included the following axes: personality and ideology, film and ideology, then women and ideology in the film.

After the completion of the theoretical framework, the research concluded a set of indicators of the theoretic

The present study cognitive aims to investigate the negation phenomenon in American political discourse under Critical Discourse Analysis (CDA) principles. The research sample includes two speeches given by Clinton and Trump in their election campaigns in 2016. Since the nature of the study follows the social-cognitive approach, the researcher adopted two models of analysis to achieve the study’s objectives: First, the theoretical framework of MST (developed by Fauconnier (1994), Fauconnier and Sweetser (1996) to examine meaning construction resulting from building different levels of negative mental spaces by two different genders the selected speeches. Second, pragmatic model to examine the role of gender from the functional per

This research is a critical methodological  study deals with some Quranic verses abrogative,abrogated.

by Ibn al-Jawzi (may Allah have mercy on him) in his book (Tafseer Zad al-Maseer) inin Surah Al-Baqara the  in the holy Quraan.

      Field of translation is sampled with many types of translation, such as the literary, scientific, medical, etc. The translation of grammatical aspects has always been with difficulties.

Political translation is the focus here. There are many general problems faced by translators when translating political texts from Arabic into Spanish. The aim here is to clarify the definition of functions or terms within the text, and to arrive at the correct from of translation of such texts from Spanish into Arabic.  It is worth mentioning that the paper is of two parts: the first exemplifies what is meant by translation, the prerequisites of a translator, along with mentioning the methods followed&nbs

أولاً: مشكلة البحث:

للتربية دوراً أساسياً في تكوين الإنسان ليصبح قادراً على الإسهام الحضاري، ودفع عجلة التنمية إلى الأمام. وينظر للتربية حالياً بأنها عملية توثيق الصلة بين الناشئ والبيئة في ظروف معينة تعينه على النمو في الاتجاه المرغوب فيه. ويأتي الجانب المعرفي في مقدمة جوانب النمو، فهو المسؤول عن بناء شخصية الفرد وأسلوب تفكيره (سعيد، 1989، ص28). فضلاً عن كونه الخاصية الراقية عند الإنسان التي

    تعد مرحلة الشباب من المرحلة المهمة التي يبدأ خلالها الاستقرار الانفعالي للفرد. ويعكس ماهو ايجابي في اساليب التربية التي تلقاها في مرحلتي الطفولة والمراهقة على سلوكه ومما نلاحظه ان هذه المرحلة فيها الكثير من المشكلات السلوكية لدى الشباب بصورة عامة وطلبة الجامعة بصورة خاصة، فهناك عوامل واسباب عامة اذا اجتمعت كلها او بعضها فقد تؤدي الى مشكلات وظواهر سلبية، ومن هذه العوامل اضطراب الشخصية ، والف

Mental stress occurs due to the effect of time that passes at an accelerated pace and doing business imposed by the speed of the match with his speed in light of the vast amount of audio and visual information through scientific progress and media workers, as well as the impact of physical factors associated with doing business, such as noise and congestion .... . etc.. The relationship of the individual to take a negative surroundings have devastating effects on the cognitive process as a whole dimension. This creates a sense of helplessness with the depletion voltage to a state of mental stress, so The problems from the standpoint of Aljhtalt scientists are basically cognitive problems appear to exist when it happens to the ind