Libraries, information centers, and everything related to organizing and preparing information need to be periodically re-evaluated in order to stand on the level of quality, which means improving the general reality of these institutions to ensure sufficient satisfaction from beneficiaries of the services provided. This is what was worked on in this research, as one of the most important quality standards in libraries and information centers, LibQUAL+®, was applied in one of the most important and oldest central university libraries, namely the Central Library of the University of Baghdad at its two locations, Al-Jadriya and Al-Waziriya. The sample of beneficiaries to whom the questionnaire was distributed reached 75 beneficiaries distributed across the two libraries, and (68) forms were retrieved from them. Using the case approach as a means to achieve the most important goals set in this research, the most prominent of which is reaching the levels of real quality and finding appropriate solutions to treat the aspects of the defect, if any, in addition to reaching the desired results, the most important of which were: - There is a real gap in the library services provided, whether (a gap of sufficiency) (a gap of excellence), as the library provides services that are less than what the beneficiary requires or imagines that he will obtain, and this is the most important goal
The Environmental Management System (EMS) is an important foundation for effective control of the organization's outstanding environmental performance. It applies standards for substantive review and provides a structure and a way to apply it in all aspects of th