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Service Leadership and Customer Satisfaction Under COVID-19 Pandemic Crisis : An Empirical Research for Leaders of Public Organizations in Iraq
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The current research aims to identify the degree to which a sample of managers in public organizations appreciated the level of application of the service leadership style from their point of view, and its relationship to the customer satisfaction index in light of the (Covid-19) pandemic, to achieve this, the researcher followed the experimental approach by applying a questionnaire that included two axes, The first: to measure the level of service leadership according to the scale (D. Van Dierendonck and I. Nuijten, 2011), which includes (8) dimensions (empowerment, stand back, accountability, courage, forgiveness, Authenticity, humility, stewardship). The second axis: to measure the level of customer satisfaction according to (Askim, 2004: 417), which includes four dimensions: (customer service - customer satisfaction Preparing and implementing the service plan - processing the actual service (and it includes (12) paragraphs, the questionnaire was distributed to (92) respondents from managers in public organizations who were chosen randomly, and the results showed that the degree of evaluation of the research sample for their level of application of service leadership was average at a relative weight of 73 .05%, and that the level of customer satisfaction was below the average with a relative weight of 61.33%. Also, the service leadership style had a significant impact on the customer satisfaction index. And the existence of a direct relationship between the degree of appreciation of the sample members for the level of service leadership and the degree of their appreciation The level of customer satisfaction, as the correlation coefficient was 0.468, and that there are differences between the average scores of the sample members ’assessment of the level of servant leadership due to the variable (gender), while there are no significant differences in the level of customer satisfaction between females and males, and the study recommended that the priorities of the general business agenda include focus on the requirements of awareness of the importance of the commitment of managers of public organizations to the characteristics of servant leadership to ensure the achievement of a high index (customer satisfaction)

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Publication Date
Sun May 10 2015
Journal Name
Al-academy
Artistic trends to the formation of postmodern: إيهاب احمد عبد الرضا
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This research includes interested in studying art contemporary, by studying the experiences of sculpture for the formation of post-modernism, assuming the existence of trends in public art can be classified, in spite of the multiplicity of styles and methods of work since the second half of the twentieth century to the present day, and this shenanigans knowledge on how to the Technical that is the art is not restricted, It is art refuses laws and fixed values and traditional styles, and always aspires to diversity and innovation.Search contains three chapters and an introduction containing information about the research problem and the importance of research and the goal of the research, the goal of research is: Detection of artistic tre

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Publication Date
Tue Nov 13 2018
Journal Name
Arab Science Heritage Journal
الخلاف الخلاف على ولاية العهد وأثره في ظهور الأحزاب في إنكلترا
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It may say that of difference towards a state that had  witnessed the birth of modern party system in England ،and it appear a new case of  organization and use ways effecting in general opinion through the election parties that had different in their ideology as Alweel party which dealt with religion related among its members with Buretan with its members participation understandings of free expression of their opinions trying to fight the control of Christ men in a time that Tory party was Enklikanian  more than as it was loyalty one .

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Publication Date
Wed Jan 01 2014
Journal Name
مجلة كلية المأمون الجامعة
دور المصفي في انهاء اعمال الشركات التجارية في القانون العراقي والمقارن
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يبخث البحث في عملية انهاء وتصفية الوجود المالي للشركة ودور المصفي في انهاءه واعطاء كل ذي حق حقه

Publication Date
Tue Jan 29 2019
Journal Name
Arab Science Heritage Journal
المنهج التاريخي في كتاب (نزهة الألباب في طبقات الأدباء) للأنبا ري
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اهتم العديد من الباحثين والمحققين في دراسة أبي البركات الأنباري ، كونه أديبا ولغويا ومفسرا ، ونشروا معظم ما وصل إلينا من مؤلفاته ،لكن كما يبدو أن الانباري، مؤرخا ، لم ينل حظه من الاهتمام والدراسة على الرغم من أن كتابه (نزهة الألباب في طبقات الأدباء) قد نشر وحققه صفوة المحققين ([i])وذلك انهم أغفلوا التعريف بمنهجه ودراسته لاسيما وأن التأليف في كتب الطبقات من أهم مناهج الكتابة التاريخية

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Publication Date
Sun Jan 13 2019
Journal Name
Arab Science Heritage Journal
أبو بكر الرازي رائد الطب السريري في كتابه الحاوي في الطب
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في مدينة الري القريبة من طهران الحالية ولد ابو بكر محمد بن يحيى بن زكريا الرازي سنة 251هـ/865 م وسميً بالرازي نسبة الى مدينة الري 0 أحب الرازي الغناء والضرب على العود في بداية حياته ثم هجر ذلك كله واتجه الى الطب والكيمياء 0 درس الطب في شبابه في بغداد وقد اخطأ بعض المؤرخين في ظنهم ان

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Publication Date
Tue Nov 13 2018
Journal Name
Arab Science Heritage Journal
قبيلة قبيلة همدان في التاريخ العربي في عصري قبل الإسلام وصدره
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Hamdan tribe had considered one of the biggest tribe in Yemen. It contained many branches, thus, it had distributed in many cities and for this reason , it was different in their warship. it was one of the tribe that had many courageous men .

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Publication Date
Sat Feb 09 2019
Journal Name
Journal Of The College Of Education For Women
The Infertility problems HS Effects on human development
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  • The problem of infertility considers one of the chronic problem a which faced the
    individual & families equally . This problem causes a negative effects in psychological ,
    social and development fields. The infertility contributes in weakening the human
    development, when the human development has become as a centre point which centered
    about individual preparing , rehabilitation, training and knowledge toreach to the required
    excellence.
    We think that , the infertility destroys the socially development; therefore the socially and
    scientific institutions are working hard to find successful solution to resolve the problem
    infertility through sophisticated and scientific methods. This problem
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Publication Date
Wed Nov 14 2018
Journal Name
Arab Science Heritage Journal
قبيلة قبيلة همدان في التاريخ العربي في عصري قبل الإسلام وصدره
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Hamdan tribe had considered one of the biggest tribe in Yemen. It contained many branches, thus, it had distributed in many cities and for this reason , it was different in their warship. it was one of the tribe that had many courageous men

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Publication Date
Tue Jun 25 2024
Journal Name
مجلة كلية التربية للبنات /الجامعة العراقية
أثر القران الكريم في الرؤيا الشعرية الجديدة في ديوان النابغة الجعدي
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يقف البحث الموسوم (أثر القرآن الكريم في الرؤيا الشعرية الجديدة في ديوان النابغة الجعدي) على العديد من الرؤى الشعرية التي ظهرت في ديوان الشاعر، والكشف عن التأثير القرآني على رؤيا الشاعر النابغة الجعدي. ولذلك صار من المنطقي أَنْ يقسم البحث إلى مبحثين: فكان المبحث الأول بعنوان: (الرؤيا الاجتماعية قبل نزول القرآن)، ثم يكون المبحث الثاني بعنوان (الرؤيا الشعرية الجديدة وأثر القرآن فيها. أهداف البحث: يسعى البحث للكشف

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Publication Date
Tue Jan 28 2020
Journal Name
Journal Of Accounting And Financial Studies ( Jafs )
نظام المعلومات التسويقي في شركات التأمين ودوره في اتخاذ القرارات التسويقية
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                   Seek Iraqi insurance companies to face the global changes today that may affect the overall performance of the company, it must find an effective means of providing everything you need company information, and by increasing attention to administrative operations in general, especially the marketing process, which from its core focus on activities related to elements of the marketing mix, as the success of any company in achieving the planned objectives, linked to its ability to make sound decisions in the context of the above elements, for the latter of great importance, especially if based on facts and indicators obtained from th

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