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Service Leadership and Customer Satisfaction Under COVID-19 Pandemic Crisis : An Empirical Research for Leaders of Public Organizations in Iraq
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The current research aims to identify the degree to which a sample of managers in public organizations appreciated the level of application of the service leadership style from their point of view, and its relationship to the customer satisfaction index in light of the (Covid-19) pandemic, to achieve this, the researcher followed the experimental approach by applying a questionnaire that included two axes, The first: to measure the level of service leadership according to the scale (D. Van Dierendonck and I. Nuijten, 2011), which includes (8) dimensions (empowerment, stand back, accountability, courage, forgiveness, Authenticity, humility, stewardship). The second axis: to measure the level of customer satisfaction according to (Askim, 2004: 417), which includes four dimensions: (customer service - customer satisfaction Preparing and implementing the service plan - processing the actual service (and it includes (12) paragraphs, the questionnaire was distributed to (92) respondents from managers in public organizations who were chosen randomly, and the results showed that the degree of evaluation of the research sample for their level of application of service leadership was average at a relative weight of 73 .05%, and that the level of customer satisfaction was below the average with a relative weight of 61.33%. Also, the service leadership style had a significant impact on the customer satisfaction index. And the existence of a direct relationship between the degree of appreciation of the sample members for the level of service leadership and the degree of their appreciation The level of customer satisfaction, as the correlation coefficient was 0.468, and that there are differences between the average scores of the sample members ’assessment of the level of servant leadership due to the variable (gender), while there are no significant differences in the level of customer satisfaction between females and males, and the study recommended that the priorities of the general business agenda include focus on the requirements of awareness of the importance of the commitment of managers of public organizations to the characteristics of servant leadership to ensure the achievement of a high index (customer satisfaction)

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Publication Date
Wed Feb 01 2023
Journal Name
Health Science Reports
Diagnostic potential of salivary interleukin‐17, RANKL, and OPG to differentiate between periodontal health and disease and discriminate stable and unstable periodontitis: A case‐control study
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Abstract<sec><title>Background and Aims

Limitations of the conventional diagnostic techniques urged researchers to seek novel methods to predict, diagnose, and monitor periodontal disease. Use of the biomarkers available in oral fluids could be a revolutionary surrogate for the manual probing/diagnostic radiograph. Several salivary biomarkers have the potential to accurately discriminate periodontal health and disease. This study aimed to determine the diagnostic sensitivity and specificity of salivary interleukin (IL)‐17, receptor activator of nuclear factor‐κB ligand (RANKL), osteoprotegerin (OPG), RANKL/OPG for differentiating (1) periodontal health from disease and (2) stable a

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Publication Date
Sun Jun 18 2023
Journal Name
Arab Science Heritage Journal
إِسهامات المفسِّرين في التَّقدُّم الحضاريّ ( دراسة في تفسير المنار)
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Among the commentators who contributed greatly to explaining the basic rules of civilizations in general and Islamic civilization in particular, Sheikh Muhammad Rashid Rida in his interpretation called (Interpretation of the Wise Qur’an), known as (Al-Manar); Whoever reads the tafsir will notice that it was concerned with explaining the civilized aspects in terms of foundations, methodology, factors of demolition and destruction, and ways to avoid them.

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Publication Date
Mon Sep 25 2023
Journal Name
Arab Science Heritage Journal
(التعليم في ايران في سنوات الثورة الدستورية 1905-1911م)
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The Constitutional Revolution is an important event in the modern history of Iran. It led to major changes in the political system and the education system. In addition  to it, laws were enacted that contributed to increasing the number of students who were unable to learn because of their deteriorating economic situation. The revolution also contributed to opening the way for girls to enter the country.  Schools after that was forbidden due to the opposition of the clergy, as the enemy of female education is contrary to Sharia, and different classes appeared in society calling for the fight against ignorance, the development of learning, the education of girls, and the establishment of modern schools for their education

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Publication Date
Mon Nov 19 2018
Journal Name
Arab Science Heritage Journal
العلماء العلماء المسلمون ودورهم في نشر الإسلام في أصفهان
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            Knowledge was varied at all level, and it reached to all sector of society during the Arabic Islamic Renaissance that lasted five centuries. Its creativity and originality had a great effect on every aspect of life in the countries laborited by Arab Muslims.Esfahan was one of these countries, in which Arab Muslims played a great role in dissemination of knowledge and science in the society.

The role of Arab bookworms and thinkers in circularizing Islamic knowledge was distinguished. Islamic religion improved the behavior of Arabic people so they became able to learn people and nations the principles of knowledge. This lead to develop the scientific movement by man

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Publication Date
Thu Nov 08 2018
Journal Name
Arab Science Heritage Journal
الآلهة وصفاتها في بلاد الرافدين في ضوء النصوص المسمارية
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Mesopotamia civilization had clear effect through the world and the reason behind this is the political ,literary, artistic, and architect achievements . Religious is the faith of finding powers with senses , it aims to connect between groups of behaviors and spirit guides that presents interpretation to person about myths of death and life .

It is difficult to understand ancient Iraqi civilization before we can study religious and faiths . This civilization is an everlasting until today in spite of passing more than 5000 years to emergence it in Sumerian .It is concluded that character of Mesopotamia has deep hidden faith who made Gods for them these which characterized with four characters that are similarity ,similarity &

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Publication Date
Mon Jul 02 2018
Journal Name
المجلة العراقية للعلوم الاقتصادية
العولمة المالية واثرها في الضريبة في بعض البلدان العربية
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ظهر التحول نحو العولمة في ضوء التغيرات العالمية السريعة والمتلاحقة والعميقة في آثارها وتوجهاتها المستقبلية وخاصة تلك التي شهدها الربع الاخير من القرن العشرين الماضي .إذ تحول الاقتصاد العالمي بالفعل إلى قرية صغيرة متنافسة الاطراف بفعل الثورة التكنولوجية والمعلوماتية . ولم تتوقف الامور عن هذا الحد إذ ان التطور العالمي الحديث وما سيشهده العالم من سيطرة العولمة الجديدة التي تدعو لحرية التجارة وسهولة تبادل الب

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Publication Date
Thu Jun 06 2024
Journal Name
مجلة التربية الاساسية
شعرية الخطاب الروائي في رواية (النوم في حقل الكرز)
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إن أهم مايميز النص الأدبي شعراً كان أم نثراً نسيجه اللغوي الجمالي الذي يعبر عن التجارب الحياتية والمشاعر الوجدانية وترجمة ما يجول في الخاطر من أفكار واحاسيس الى صور انفعالية تؤثر في المتلقي. . يحاول هذا البحث الخوض في شعرية الخطاب الروائي في رواية ( النوم في حقل الكرز ) للكاتب العراقي ( أزهر جرجيز ) وهي واحدة من أهم الروايات الحائزة للجائز العالمية ( البوكر ) ودراسة الصورة الشعرية بانماطها المتنوعة التشبيهية وال

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Publication Date
Wed Oct 04 2023
Journal Name
Arab Science Heritage Journal
(التعليم في ايران في سنوات الثورة الدستورية 1905-1911م)
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The Constitutional Revolution is an important event in the modern history of Iran. It led to major changes in the political system and the education system. In addition  to it, laws were enacted that contributed to increasing the number of students who were unable to learn because of their deteriorating economic situation. The revolution also contributed to opening the way for girls to enter the country.  Schools after that was forbidden due to the opposition of the clergy, as the enemy of female education is contrary to Sharia, and different classes appeared in society calling for the fight against ignorance, the development of learning, the education of girls, and the establishment of modern schools for their education

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Publication Date
Thu Jun 09 2022
Journal Name
Arab Science Heritage Journal
الابدال في كتاب (الجداول في اعراب القرآن )دراسة صرفية
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The phenomenon of substitution is one of the morphological phenomena mentioned in the Qur'an, where the researcher defined this phenomenon from the morphological and linguistic points of view and mentioned examples of it by citing references and sources

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Publication Date
Sun Oct 21 2018
Journal Name
Journal Of Planner And Development
استخدام مياه المجاري في استدامة الأراضي في مدينة الرمادي
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