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Service Leadership and Customer Satisfaction Under COVID-19 Pandemic Crisis : An Empirical Research for Leaders of Public Organizations in Iraq
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The current research aims to identify the degree to which a sample of managers in public organizations appreciated the level of application of the service leadership style from their point of view, and its relationship to the customer satisfaction index in light of the (Covid-19) pandemic, to achieve this, the researcher followed the experimental approach by applying a questionnaire that included two axes, The first: to measure the level of service leadership according to the scale (D. Van Dierendonck and I. Nuijten, 2011), which includes (8) dimensions (empowerment, stand back, accountability, courage, forgiveness, Authenticity, humility, stewardship). The second axis: to measure the level of customer satisfaction according to (Askim, 2004: 417), which includes four dimensions: (customer service - customer satisfaction Preparing and implementing the service plan - processing the actual service (and it includes (12) paragraphs, the questionnaire was distributed to (92) respondents from managers in public organizations who were chosen randomly, and the results showed that the degree of evaluation of the research sample for their level of application of service leadership was average at a relative weight of 73 .05%, and that the level of customer satisfaction was below the average with a relative weight of 61.33%. Also, the service leadership style had a significant impact on the customer satisfaction index. And the existence of a direct relationship between the degree of appreciation of the sample members for the level of service leadership and the degree of their appreciation The level of customer satisfaction, as the correlation coefficient was 0.468, and that there are differences between the average scores of the sample members ’assessment of the level of servant leadership due to the variable (gender), while there are no significant differences in the level of customer satisfaction between females and males, and the study recommended that the priorities of the general business agenda include focus on the requirements of awareness of the importance of the commitment of managers of public organizations to the characteristics of servant leadership to ensure the achievement of a high index (customer satisfaction)

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Publication Date
Mon Oct 01 2007
Journal Name
Journal Of Educational And Psychological Researches
فاعلية المعلمين في تطبيق نموذج بنائي في تدريس العلوم للصف الثاني الاساسي في بغداد
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 هدفت هذه الدراسة الى التعرف على مدى فاعلية المعلمين في تطبيق نموذج بنائي في تدريس مادة العلوم للصف الثاني الأساسي . وقد استخدمت استراتيجيات نوعية في جمع البيانات وتحليلها . وأوضحت نتائج الدراسة ان المعلمين تقربوا أكثر إلى السلوك البنائي , وابدوا رغبة في استخدام استراتيجيات بنائية في تدريسهم للعلوم . واختتمت الدراسة بمجموعة من التوصيات .

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Publication Date
Sat Jun 30 2018
Journal Name
College Of Islamic Sciences
Biography Judge Faqih Abu Bakr al-Ansari and its impact on the notation Hadiths (36 AH - 120 AH / 657 AD - 738 AD)
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Followers and their followers (may Allah be pleased with them all) followed the approach of the guidance and the Sunnah of the Messenger of Allah Muhammad (peace be upon him) in the collection and codification of the hadith of the Prophet Muhammad in various Arab and Islamic areas. Subsequent judge Faqih Abu Bakr al-Ansari had a distinct effect during that time immortalized in the pages of our Islamic history in preserving the Sunnah of our great Prophet Muhammad (PBUH) and documenting the constants of Sharia and Islamic jurisprudence and its importance in the activity of intellectual and scientific movement in the Arab Islamic State.

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Publication Date
Wed Mar 10 2021
Journal Name
Baghdad Science Journal
Isolate and diagnose some bacteria contaminated minced meat and determine the concentrations of powder and extracts plant cinnamon bark inhibitory and minimum lethal bacteria
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Powder extracts hot water from local ground beef and studied inhibitory effectiveness of powder and extracts to the concentration of the aqueous extract hot Gulf students

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Publication Date
Mon Nov 12 2018
Journal Name
Arab Science Heritage Journal
الاقطاع الإقطاع في انكَلترا في القرن الحادي عشر
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All aspects of life are controlled directly or indirectly by the church. The Crusades has the essential role in the weakness of feudalism because a lot of slaves escaped to participate in these wars and the Masters were unable to prevent them since the church blessed these Wars and the Participants

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Publication Date
Mon Feb 20 2023
Journal Name
د.زينب ميثم علي
توظيف الشكل المتخيل في رواية فرانكشتاين في بغداد
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يسلط كتابنا الضوء على الآليات التي تم توظيفها في النص الخيالي المتناص بوعي، وكيف قُدِّمَ وشُحنَ بالنص ليجعله فريدًا يتألق بفكرته ويظل مستقلاً بخياله حتى عن الخيال المستدعى في تكوينه، لنستخرج بعض الآليات والوظائف التي قد تشترك بعضها أو جزء منها في تكوين نصوص سردية خيالية أخرى

Publication Date
Wed May 05 2021
Journal Name
Arab Science Heritage Journal
قراءة تقدية في كتاب الغزل في العصر الجاهلي
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We, at the end of the discussio about Sincere love, are discussing the
idea o platonic spinning i Dr.Ahmad Muhammed AL_Hofi in His book)

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Publication Date
Tue Nov 06 2018
Journal Name
Arab Science Heritage Journal
حركة حركة الترجمة في الأندلس وتأثيرها في أوربا
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Muslims in Andalusia showed Metzada interested in building their civilization, including the interest in the translation of books in Arabic and Molvat to Latin America and the Castilian language, as well as that of Andalusia is one of the most important scientific centers to transport heritage of Arab and Islamic civilization to Europe, therefore Andalus rulers have tended to translate the Arab Science under the supervision of specialized scientists they know the language and heritage,

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Publication Date
Thu Jul 29 2021
Journal Name
Arab Science Heritage Journal
صورة الانقلاب الديني في اسبانيا في العصور الوسطى
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The research entitled (Image of the Religious Coup in Spain in the Middle Ages) aims to shed light on the prevailing image of the religious coup in Spain during the Middle Aga

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Publication Date
Tue Apr 01 2008
Journal Name
Journal Of Educational And Psychological Researches
باعـث العاطفة في حقول التراجيديا في الشعر الاندلسي
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تميز الشعر الاندلسي بمجموعة من القيم الجمالية ، تبرز الجمال والقبيح والتراجيدي ، وعبر عن هذه القيم من خلال نظام بنائي جمالي  مميز انسجم وطبيعة تلك القيم

والتراجيديا تتمثل بحالتين ، تتمثل الاولى بتجسيد الموت او البعد وماتبرزه من مآسٍ وحزن والم عند وقوع الحاله فيجسد الشاعر مشاعره واحاسيسه بالرثاء وذكرى الفقيد ويكثر من الشكوى ومايرافقها من حنين ودموع.

وبتنوع مواقف الحزن يبر

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Publication Date
Sun Oct 14 2018
Journal Name
Arab Science Heritage Journal
الجواري في التاريخ ودورها في الحياة الأدبية والثقافية
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The odalisque ( chambermaid) is every  owned woman (possessed ). Her master has owned her either by buying her from the slavers who were travelling around in the lands to buy the odalisques and then selling them or they are captives of war.

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