Dr. Iham Tariq Ismail Al-Nuaimi: Senior Lecturer at Mechatronics Engineering Department, Al-Khwarizmi College of Engineering, University of Baghdad and worked as senior lecturer and coordinator at Uruk University from (Nov 2019 - Feb 2023), lecrurer and Administrator of Information Technology Unit at Al-Yarmouk University college from (Aug 2017 - Sep 2019), Tutor and instructor at University Technology Petronas Malaysia from (Sep 2012 - Mar 2017) and researcher at UKM (National University of Malaysia) from (Sep 2009 - Jun 2011). He received his BSc from Al-Mamoon University College in 2007, and his MSc from UKM (National University of Malaysia) in 2011, while he graduated from UTP (University Technology Petronas Malaysia) in 2017 with PhD degree in Information Technology (Management Information Systems). He has published many papers with high impact in Scopus and ISI, and he joined a plenty of conferences and workshops in his field. He has a good knowledge in quantitative and qualitative research methods. His areas of interest are (Information Technology, Management Information Systems, and E-services).
PhD degree in Information Tecnology (MIS) from University Technology Petronas, Masters degree in Information Technology (MIS) from National Univetsity of Malaysia (UKM), and Belachelor degree in Computer Science from Almamoon University College
E-sevices, E-government, E-learning, E- business, Information system, quantitive research, qualititive research.
Information Technology, Computer System, E-services.
Multimedia computing, Software Engineering, Microprocessor Architecture, Computer Programming, Computer Applications.
Final year project sudents.
Quality of e-service is one of the critical factors that decide the success or failure of organizations. It may increase competitive advantages as well as enhance the relationships with the customers. Achieving high e-service quality and user satisfaction are challenging since they depend fundamentally on user perception and expectation which can be tricky at times. To date, there is no agreement as to what service quality is, and how it should be measured, whether it is a function of statistical measures of quality including physical defects or managerial judgment, or it is a function of customer perception about the services. This paper deep-dived the quality of e-services offered b